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About the Role

As a Service Account Executive within Dell Technologies' Service division, you will collaborate with core and specialty sales teams to resolve customer IT infrastructure service challenges through a consultative approach. You will lead the initial agreement on the approach with customers during the IT implementation and review planning stages, working with service presales to define課題 (issues), As/Is, and To/Be models, and prioritizing solutions and timelines. During the IT implementation phase, you will propose deployment services for stable operations and customer satisfaction. For operational challenges, you will offer residency services for partial support or managed services for comprehensive improvements, listening to customer needs and collaborating with service presales to finalize proposals and coordinate with delivery teams to secure service sales.

Responsibilities

Develop strategies based on global, APJ, and Japanese strategies to achieve assigned customer targets, drive sales activities, report progress, and meet financial goals.
Focus on consulting services in Multi Cloud, AI+Data Management, Security & Resiliency, and Modern Workplace to address customer challenges through solution selling.
Participate in account plans created by the core sales team to generate leads through a consulting approach and create strategic proposal opportunities.
Build relationships, including at the executive level, to foster continuous business growth from key accounts.
Lead service proposals in collaboration with core sales, presales, and delivery teams, considering customer challenges, requirements, and RFPs, referencing best practices.
Review and revise proposals led by Solution Principals to ensure they are optimal for the customer.
Provide information necessary for customers to secure budget, and work with the core sales team to finalize contracts and achieve orders.
Collaborate with Solution Principals to hand over proposal details to the delivery team for execution upon order.
Contribute to team skill development and achievement of team goals based on experience and case studies.

Requirements

Over 10 years of experience in IT industry service sales (consulting, system integration, etc.).
Basic knowledge and proposal experience in hardware products, cloud services, AI/Generative AI, operations, and automation.
English proficiency (TOEIC 600 or higher).

Skills

Consultative approach
Solution selling
Account planning
Relationship building
Proposal leadership
Collaboration
Teamwork

Location

Japan

Work Type

Full-time

Experience Level

10+ years

About the Company

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play.
Join us to build a future that works for everyone because Progress Takes All of Us.

Equal Opportunity

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.