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About the Role

The Four Seasons Hotel New York Downtown is seeking a Food and Beverage Operations Manager to shape the client experience by providing exceptional service in support of our Forbes 5 Star, AAA 5 Diamond hotel. This position reports to the Hotel Manager.

Responsibilities

• Build and maintain strong guest relationships while driving new business through exceptional service and engagement.
• Oversee daily Food & Beverage operations to ensure efficient workflow and service excellence.
• Enhance guest satisfaction through team development, training, and continuous product and service improvement.
• Address and resolve guest concerns promptly and effectively.
• Implement innovative solutions to improve guest communication and service delivery.
• Anticipate guest trends and adapt Food & Beverage offerings accordingly.
• Lead recruitment, onboarding, training, development, performance management, and retention of team members and managers.
• Coach, mentor, and inspire high-performing teams, including managers and third-party service providers.
• Manage labor, operating expenses, purchasing, budgeting, and inventory to maximize profitability.
• Develop, implement, and achieve departmental budgets, financial goals, and P&L objectives.
• Maintain inventory controls and ensure high standards of food quality, beverage quality, and guest service.
• Create short- and long-term operational and financial strategies aligned with hotel objectives.
• Collaborate with hotel leadership and culinary teams on menu development, beverage programs, and guest offerings.
• Ensure compliance with company policies, health and safety regulations, liquor laws, and all applicable legal requirements.
• Foster effective communication and collaboration across departments to support operational success.
• Maintain a professional, respectful, and collaborative work environment.

Requirements

• 2 to 3 years of related experience required.
• Prior union experience is an asset.

Skills

• Strong passion for guest service, hospitality, and delivering exceptional customer experiences.
• Proven customer service experience with strong multitasking and problem-solving abilities.
• Team-oriented professional with effective communication skills and comfort using computer systems.
• Knowledge of guest services, banquets/catering operations, and food & beverage service.
• Demonstrated leadership capabilities and strong interpersonal skills.
• Professional appearance and presentation.
• Fluent in spoken and written English.
• Ability to work a flexible schedule, including all shifts, weekends, and holidays.

Location

• New York Downtown

Work Type

• Full-time

Experience Level

• 2-3 years

Education Level

• College degree preferred

Salary/Compensations

• $90,000-$98,000

Benefits

• Access to a robust benefit plan

About the Company

• Four Seasons is powered by its people, a collective of individuals who strive for improvement and treat each other with respect. Our team members create amazing experiences for guests through a commitment to luxury with genuine heart, enabled by a world-class employee experience and company culture.
• Four Seasons believes in recognizing familiar faces, welcoming new ones, and treating everyone with respect. Our purpose is to create lasting impressions by connecting people and the world around us.
• Four Seasons Hotel New York Downtown is an architectural icon in Lower Manhattan, located steps from authentic neighborhoods. It offers a globally inspired Spa with a heated indoor pool and CUT by Wolfgang Puck.
• OUR VISION: We are New York’s Luxury Lifestyle Icon.
• OUR MISSION: To inspire meaningful connections, curate exceptional experiences, and deliver passionate service with kindness, care, and a commitment to excellence.
• Our value proposition is to provide guests with experiences for a life well lived, alongside the Four Seasons service excellence promise.
• OUR PURPOSE: To Enrich the Lives of Employees, Guests and the Community around us.
• OUR VALUES: We think differently, are client-obsessed, have passion, own it, truly care about each other, and have integrity.

Equal Opportunity

• Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
• To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
• Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
• To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf