Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
The Shift Leader is responsible for the overall leadership and direction of the store in partnership with the General Manager or Assistant General Manager, ensuring the team understands goals, expectations, products, cleanliness, new directives, and guest connections during their shift.
Responsibilities
- Demonstrates mastery of Team Member duties with ease, enthusiasm, and excellence.
- Leads shifts focused on team engagement and guest satisfaction with a commitment to making fun happen.
- Strategically maximizes product sales and waste management.
- Demonstrates a "total store vision" to take ownership of the store's appearance.
- Understands daily deployment, roles, and responsibilities.
- Consistently leverages effective communication on the floor during shifts.
- Identifies and addresses team and guest needs proactively.
- Manages multiple shift priorities, effectively communicating and delegating tasks.
- Takes ownership of the current shift and the subsequent shift.
- Ensures the team consistently executes SOP and quality standards.
- Coaches and provides real-time feedback to Team Members.
- Trains team members on role responsibilities, product knowledge, and promotions.
- Performs administrative tasks including bank deposits, inventory, and product orders.
- Actively develops Team Members and engages in career growth conversations.
- Embodies Core Values: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love.
- Manages personal impact on others and how they present themselves.
- Demonstrates confidence and owns decision-making as Manager on Duty.
- Remains resilient under pressure and maintains calm in critical moments.
- Brings joyfulness to leading the team, serving guests, and community involvement.
- Seeks to be of service and create success for others.
- Brings enthusiasm and curiosity to being a subject matter expert and helping others grow.
- Demonstrates humility and curiosity as a leader of a diverse group, showing eagerness to grow and learn.
- Gives powerful feedback and coaches the team from commitment, not compliance.
- Takes ownership and eagerness to make a positive impact on others.
- Creates an inclusive and inspiring culture on every shift.
- Takes full ownership of personal development and actively seeks feedback and growth opportunities.
Requirements
- At least 1 year of leadership, restaurant, retail, or customer service experience, or properly trained and approved by Caribou Coffee.
- Ability to work early mornings, evenings, some holidays, and/or weekends.
- Must be at least 18 years of age.
- High school diploma or GED equivalent (Preferred).
- A valid driver’s license and reliable transportation (Preferred).
- Ability to stand for 4 to 8 hours.
- Ability to lift up to 50 pounds.
Skills
- Leadership
- Team Engagement
- Guest Satisfaction
- Strategic Thinking
- Sales Maximization
- Waste Management
- Communication
- Problem-Solving
- Delegation
- Coaching
- Training
- Administrative Tasks
- Team Development
- Core Values Embodiment
- Decision-Making
- Resilience
- Joyfulness
- Service Orientation
- Enthusiasm
- Curiosity
- Humility
- Feedback Delivery
- Impact Management
- Inclusivity
- Self-Development
Location
- 5276 S. Moorland Road, New Berlin, Wisconsin 53151
Work Type
- Full-time
Experience Level
- 1 year of leadership experience
Education Level
- High school diploma or GED equivalent (Preferred)
About the Company
- At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD!
- Our team brings this to life by focusing on what’s really important – TEAM, GUEST, BUSINESS!
- Join our herd if you're ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around.
Equal Opportunity
- Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state or local laws.
- We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
- If you have a disability or special need that requires accommodation, please let us know.
- Caribou Coffee Company, Inc. and its subsidiaries (“Company”) are proud to be Equal Opportunity Employers of Minorities, Women, Protected Veterans, and individuals with Disabilities and do not discriminate based on gender identity or sexual orientation.