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About the Role

The Reproductive Health Assistant (RHA) is an essential part of the healthcare team providing comprehensive health education and direct patient care. RHAs perform high-quality, responsive, and efficient patient care delivery in a clean, safe, and comfortable health center, significantly impacting the patient experience. This role requires understanding and compliance with organizational protocols, policies, and procedures, including risk management and safety standards, while supporting the organization’s strategic plan and workplace inclusion initiatives.

Responsibilities

Greet patients promptly and in a welcoming manner, providing high-quality care.
Interview patients and obtain medical history information.
Provide education to patients regarding the purpose of their visit.
Perform patient check-in and check-out.
Accurately update patient charts.
Confirm that all medication, equipment, and supplies are stocked in the health center, including sterile instruments.
Assist with patient discharge instructions.
Practice a patient-focused approach to healthcare, demonstrating respect, knowledge, compassion, and access to care.
Provide comprehensive education, accurate information, and answer questions objectively about medical services offered, including birth control, sexually transmitted infections, gender-affirming care, and pregnancy, in a caring, non-biased, non-judgmental, and non-directive manner.
Provide pregnancy options counseling in a comprehensive, non-directive, and non-coercive manner, ensuring patients are educated on all options.
Provide and explain Patient Education Sheets and Informed Consent Forms to patients, ensuring understanding and providing information in preferred languages for those with limited English proficiency.
Maintain medical supplies inventory, including stocking, ordering, and verifying receipt.
Accurately take and record patients’ demographic information, vital signs, and medical history.
Perform blood draws (venipuncture) and intramuscular (IM) injections.
Train less experienced Health Center team members in job functions/duties/protocols.
Maintain a safe, secure, and healthy work environment by following standards, procedures, and legal regulations.
Verify and complete requests for medical records per policy.
Maintain equipment by following operating instructions, troubleshooting, performing preventive maintenance, and initiating repair requests.
Review consent forms with patients and obtain informed consent for services and procedures.
Support the clinician by performing lab testing and vital signs, notifying the clinician of special concerns.
Review test results with patients and educate them on abnormal results, including treatment, follow-up, and referrals.
Consistently utilize an empathic approach to patient care delivery.
Provide compassionate care using a holistic approach, addressing patients’ physical, mental, social, and emotional needs.
Provide contraceptive supplies, prescribed medications, and IM injections as ordered by the clinician, including specific instructions on birth control methods.
Triage phone calls to clinicians as appropriate.
Review electronic practice management (EPM) and electronic health records (EHR) systems for alerts and advise patients of follow-up status or clinician recommendations.
Maintain awareness of clinic flow and visit cycle times, contributing to efficient care delivery.
Maintain patient confidentiality at all times, using appropriate guidelines on release of information.
Contribute to a culture of continuous quality improvement by reporting incidents timely and completing incident reports.
Comply with regulations from governing entities and health center protocols, including Patient Rights, Child Abuse identification and reporting, infection control, laboratory protocols, emergency evacuation, risk management, and OSHA safety standards.
Perform front office duties including greeting guests, directing calls, scheduling appointments, checking in/out patients, obtaining patient information, ensuring forms and consents are completed, supporting check-in/out areas, placing reminder calls, inspecting visitors/packages, observing security cameras and grounds, securing the building, completing closing procedures, preparing deposits, balancing cash drawers, and reviewing payment methods and insurance information.
Maintain laboratory, sterilization, temperature, and cleaning logs.
Handle lab specimens per organization protocols and perform laboratory testing as required by CLIA when ordered by the clinician.
Set up and clean laboratory area and exam rooms, including maintaining a clean arrangement, collecting and washing instruments, disposing of trash, and maintaining medical supplies and equipment.
Attend and participate in health center staff meetings and huddles.
Complete employee training for handling situations involving conduct that endangers the welfare of minors, including mandatory reporting requirements.
Accept responsibility for achieving health center annual goals regarding patient numbers, waiting time, show rate, payment accuracy, and customer satisfaction.
Adhere to the minimum necessary rule for accessing and using patient protected health information (PHI).
Embrace and use the organization’s ‘In This Together’ customer service standards with internal and external customers.
Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management.

Requirements

H/S Diploma or equivalent and 1 year of experience in customer service, healthcare, or social services environment.
An advanced degree may be substituted for up to 1 year of experience (e.g., Associates/Bachelor’s/Master’s).
When education is substituted for experience, a minimum of 1 year of customer service experience is required.
Medical Assistant or Certified Nurse Assistant or Phlebotomy or Emergency Medical Technician (EMT) certificate, national certification or diploma from a fully accredited medical assistant educational program may be substituted for up to 6 months of experience.
Electronic Practice Management system or Electronic Health Records system experience (EPM/EHR) is preferred.
Excellent computer skills with knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Internet.
Willingness and ability to adapt to change, including advances or new technology.
Excellent customer service skills and commitment to providing the highest level of customer satisfaction.
Must be able to work all health center hours of operation including evenings and weekends.
Must be able to travel and support other health center locations as required.
Fluency in Spanish/English may be required.
Strong organizational skills and ability to multi-task.
Ability to exercise initiative, sound judgment, and problem-solving techniques.
Excellent verbal and written communication skills.
Ability to provide effective, equitable, understandable, and respectful quality care and services responsive to diverse cultural health beliefs and practices, preferred language, health literacy, and other communication needs.
Ability to work effectively as a team member.
Ability to manage details, handle a variety of tasks simultaneously, and work under pressure.
Ability to effectively use organization’s computer systems.
Be discreet and safeguard confidential information.
Possess integrity and compliance – can be relied upon to act ethically.
Demonstrates ability and willingness to align one’s own behavior with the needs, priorities, and goals of the organization.
Responds effectively and acknowledges responsibilities when patients experience problems or mistakes; rectifies the situation to restore patient satisfaction; seeks information and collaborates with others to take action to implement permanent fixes.
Maintains stable performance and emotions when faced with opposition, pressure, and/or stressful conditions.
Shows genuine interest in others’ needs and opinions; establishes rapport; earns the confidence and trust of others; demonstrates consistency between words and actions; delivers on commitments.
Responds with flexibility to shifting priorities and changing work situations; recovers quickly from problems and setbacks; develops new skills to remain competitive.
Adapts easily to change, sees the merits of differing positions, and adapts own positions and strategies in response to new information or changes to a situation.
Uses effective problem-solving while working under stress, high volume of work demands, and/or time demands; regularly meets deadlines.
Exemplifies the organization’s ‘In This Together’ values.
Must be able to climb, balance, bend, stoop, kneel, crouch, reach, and grasp.
Must be able to stand for sustained periods of time.
Must be able to move about on foot to accomplish tasks.
Must be able to push/pull.
Must be able to work primarily with fingers (picking, pinching, typing).
Must be able to talk and hear to convey detailed or important spoken instructions and receive detailed communication orally.
Must be able to communicate effectively.
Will have substantial movements of the wrists, hands, and/or fingers.
Subject to hazards including proximity to moving mechanical parts, moving vehicles, electrical current, or exposure to infectious diseases.
Must be able to lift and/or exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently.
Must have close visual acuity for preparing/analyzing data, transcribing, viewing computer terminals, extensive reading, and visual inspection.

Skills

Computer skills
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Internet proficiency
Adaptability
Customer service
Organizational skills
Multi-tasking
Initiative
Sound judgment
Problem-solving
Verbal communication
Written communication
Teamwork
Detail management
Working under pressure
Computer systems usage
Discretion
Confidentiality
Integrity
Ethical conduct
Organizational alignment
Recovery skills
Relationship building
Flexibility
Coping with demands
Meeting deadlines
Spanish/English fluency (if required)

Location

Health Center locations

Work Type

Full-time
Evenings
Weekends

Experience Level

1 year of experience in customer service, healthcare or social services environment
Up to 6 months of experience (with preferred certifications)

Education Level

H/S Diploma or equivalent
Associates degree
Bachelor's degree
Master's degree
Medical Assistant certificate
Certified Nurse Assistant certificate
Phlebotomy certificate
Emergency Medical Technician (EMT) certificate
Diploma from a fully accredited medical assistant educational program

About the Company

PPGT is an equal opportunity employer.
We are a drug-free and tobacco-free workplace.
Applicants have rights under the Federal Employment Laws.

Equal Opportunity

Strictly prohibit unlawful discrimination of any kind, including discrimination on the basis of age; race, color, ancestry, national origin, or ethnicity; citizenship status; sex or gender; gender identity or gender expression or transgender status (including the individual's actual or perceived sex and the individual's gender identity, self-image, appearance, behavior, or expression); sexual orientation (including actual or perceived heterosexuality, homosexuality, bisexuality and asexuality); mental or physical disability; AIDS, AIDS Related Complex, or HIV status; perception of risk of HIV infection; or association with individuals who are believed to be at risk; religion or creed; genetic information; pregnancy status, including related medical conditions; marital status; past, current, or prospective service in the uniformed services; or any other basis protected by law.
Family and Medical Leave Act (FMLA) poster
Equal Employment Opportunity (EEO) poster
Employee Polygraph Protection Act (EPPA) poster