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About the Role

This role involves managing incoming inquiries, analyzing customer needs, and offering tailored solutions for products like MyLager, SmartSpace, Virtual Office, or commercial spaces. You will be responsible for creating customized offers, actively guiding prospects through the sales process to contract closure, and ensuring smooth contract processing and handover to the operations team.

Responsibilities

• Handle initial contact and needs analysis via phone, email, and online forms.
• Identify the best-suited product (MyLager, SmartSpace, Virtual Office, or commercial spaces) based on customer needs.
• Create individual offers and present solutions persuasively.
• Actively guide prospects until contract closure.
• Manage contract processing and coordinate handover to the operations team.
• Ensure all relevant information is complete for contract handover.
• Maintain contact with existing customers.
• Identify upselling opportunities (e.g., larger spaces, additional services, longer terms).
• Actively support the expansion of customer relationships.
• Collaborate closely with colleagues from Operations, Marketing, and Customer Service.
• Ensure a consistently positive customer journey.
• Keep all activities updated in the CRM system (e.g., Salesforce).
• Utilize BI tools for tracking results.

Requirements

• Completed training or degree in sales, real estate, or services, or alternatively, several years of relevant professional experience in sales or customer service.
• Experience in consultative sales, ideally in real estate, commercial spaces, or flexible working environments.
• High service orientation, empathy, and enjoyment of telephone customer contact.
• Independent, structured way of working with attention to detail and focus on closing deals.
• Proficient in using CRM systems (e.g., Salesforce) and standard office tools.
• Very good German language skills, both written and spoken.
• English language skills are an advantage.

Skills

• Consultative Sales
• CRM Systems (e.g., Salesforce)
• Office Tools
• Customer Relationship Management
• Sales
• Customer Service
• Real Estate
• Commercial Spaces
• Flexible Working Solutions

Location

• Germany

Work Type

• Flexible Working Hours
• Partial Home Office

Experience Level

• Several years of relevant professional experience

Education Level

• Training or degree in sales, real estate, or services

Salary/Compensations

• Attractive salary

Benefits

• Attractive salary
• Flexible working hours
• Partial home office
• Above-average company pension contribution
• Company supplementary health insurance
• Employee discounts
• "You" culture at all levels
• High degree of creative freedom
• Appreciative work environment
• Open corporate culture
• Attractive development opportunities in a modern, future-oriented company
• Internal training opportunities (Sirius Academy)
• Health management and sports activities
• Team and company events

About the Company

• Sirius Facilities is part of the Sirius Real Estate Group, a real estate owner and operator listed in London and Johannesburg with locations in Germany and Great Britain.
• With over 300 employees in Germany, we operate and develop more than 70 business parks, offering customized space solutions for small and medium-sized enterprises.
• You can expect a stable, internationally positioned environment with short decision-making paths and real development opportunities – at the Berlin headquarters or directly on-site in our business parks.