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About the Role

As a Field Service Engineer at Lam, you will be on the front lines of customer support, ensuring the operational excellence of complex semiconductor equipment and collaborating to deliver solutions.

Responsibilities

• Maintain and track site quality performance.
• Grow the site quality culture.
• Drive accuracy in reporting, including detailed problem descriptions, SAP Damage code selection, and customer impact levels.
• Execute site quality objectives.
• Communicate customer and site feedback to Factory and Engineering teams to drive quality improvements.
• Develop site problem-solving capabilities.
• Drive 8D quality and cycle time to meet customer and LAM expectations.
• Proactively identify trends and patterns in quality data to drive improvements.
• Collaborate with the site and QPL to resolve customer quality concerns and improve Lam's quality performance.
• Communicate changes in customer impact to the Factory for in-progress 8D updates.
• Work with the global QPL/SQL team to improve processes and share best practices.
• Utilize the Lam escalation process for business process non-compliance.

Requirements

• Expertise in problem statement creation, root cause determination, and efficacy of corrective actions (5Why/Ishikawa).
• Hold service teams accountable for delivering on site quality objectives and results.
• Proficiency in basic computer skills.
• Familiarity with common office software, including Microsoft Office Suite.
• Solid analytical, problem-solving, and decision-making skills.
• Ability to communicate effectively in English, both written and verbal.

Skills

• Problem statement creation
• Root cause determination
• Corrective actions (5Why/Ishikawa)
• 8D quality and cycle time management
• Analytical skills
• Trend identification
• Customer communication
• Microsoft Office Suite

Location

• On-site Flex
• Virtual Flex

Work Type

• Hybrid

Benefits

• Comprehensive set of outstanding benefits

About the Company

• The Customer Support Business Group focuses on enabling customers with premier support throughout their lifecycle with Lam.
• We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.
• Lam Research ('Lam' or the 'Company') is an equal opportunity employer.
• Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws.
• It is the Company's intention to comply with all applicable laws and regulations.
• Company policy prohibits unlawful discrimination against applicants or employees.
• Lam offers a variety of work location models based on the needs of each role.
• Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex.
• 'On-site Flex' you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week.
• 'Virtual Flex' you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

Equal Opportunity

• Lam Research ('Lam' or the 'Company') is an equal opportunity employer.
• Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws.
• It is the Company's intention to comply with all applicable laws and regulations.
• Company policy prohibits unlawful discrimination against applicants or employees.