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About the Role

We are hiring a Senior Platform Engineer to build, own, and extend our cloud foundations. Reporting to the Platform Team Tech Lead, you will act as a primary architect for the infrastructure that supports our AI, software, and data products. This role blends traditional platform engineering with the systems required to ship and verify AI-native features in a high-compliance healthcare environment. You will have the autonomy to shape how a modern engineering organization builds software, acting as a force multiplier for our entire technical team.

Responsibilities

Own the Data Foundation: Be the point person for the pipelines and integrations that ingest, reconcile, and maintain first- and third-party data.
Orchestrate Workflows: Contribute to our data orchestration layer, ensuring that ETL pipelines and data workflows are reproducible, traceable, secure, and isolated for multi-tenant environments.
Enhance Observability: Build and improve observability and monitoring across infrastructure, applications, and data systems.
Own the Cloud Foundation: Operate, evolve, and architect our AWS-based cloud environment, balancing reliability, security, cost, and developer velocity as we scale.
Infrastructure as Code: Build and maintain scalable infrastructure using Terraform, establishing robust approaches to state management.
Harden Environments: Lead the technical implementation of cloud security and compliance requirements (HIPAA), embedding security throughout the software development lifecycle.
Accelerate Engineering: Own the build tooling and CI/CD workflows that move code from idea to production. Make builds faster, tests more reliable, and releases seamless.
Build AI-Native Tooling: Create systems for automated development, bug triage, and validation. Design verification environments that test product behavior across agents, workflows, and customer-like scenarios before reaching production.
Turn Friction into Leverage: Partner with product and engineering teams to identify repeated bottlenecks and turn them into reusable abstractions and durable platform primitives.

Requirements

5+ years of full-time experience in backend, platform, product infrastructure engineering.
Strong coding abilities with deep expertise in Python. You will use Python exclusively to build our backend systems, internal platform tooling, and data orchestration logic.
Deep expertise designing and operating production environments on AWS and mastering Infrastructure-as-Code (Terraform).
You actively use AI tools, understand how they change software development, and possess strong instincts for where they can compress engineering cycles.
A track record of hardening cloud infrastructure and supporting security compliance initiatives, ideally within healthcare or enterprise SaaS.
You care deeply about developer experience and have strong instincts for building tools, CI/CD pipelines, and shared architecture that engineers actually want to use.
You establish ownership over core data and platform systems, turning them into multipliers for cross-team effectiveness.
You act as a key design partner, providing the systems foundation for both product and AI development.
The Abby Care System of Record remains high-quality, highly observable, and consistently correct.
You elevate the technical range of the team across integrations, infrastructure, data, and security while upholding healthcare industry standards.

Skills

Python
AWS
Terraform
Infrastructure as Code
CI/CD
AI tools
Cloud security
HIPAA

Location

San Francisco, California

Work Type

Full-Time
Hybrid

Experience Level

Senior

Benefits

Competitive compensation packages
Comprehensive health coverage (medical, dental, vision)
High-quality medical, dental, and vision options
$0 deductible PPO
Company-funded HSA
Employer-paid life and disability insurance
Generous paid time off
10 paid company holidays
Financial savings benefits
HSA contributions
Optional FSA
Commuter benefits
Full coverage of all 401(k) account fees
Paid parental leave

About the Company

Abby Care is building the leading AI-native platform for family-led care.
America is facing a growing care crisis. Millions more people need care at home than ever. Over 50 million family caregivers support loved ones without the tools, training, or recognition they deserve.
We believe families are the largest untapped caregiving workforce in America, and that technology can help them deliver better care while driving stronger outcomes and greater transparency across the healthcare system.
Abby Care combines clinical oversight with an AI-powered platform to train, enable, and support family caregivers in delivering high-quality care at home.
Our platform helps health plans and government partners better understand, verify, and improve care in the home.
We expand access to care, reduce reliance on higher-cost settings, and help ensure public dollars are spent effectively.
We are proud to partner with leading health plans, providers, and community organizations and are backed by top VCs.
We envision a future where family-led care is a core part of the healthcare system. Abby Care is building that future.
Join us in solving one of the most important challenges of our time.

Equal Opportunity

Abby Care may use automated decision tools to help match and rank candidate work experience, education and skills found in online profiles, resumes and job applications against job requirements. We believe that these tools help ensure objective, data-based decisions during the hiring process, however, all Abby Care hiring decisions involve final human review and input. If you have questions or would like to request an alternative process, contact talent@abbycare.org.