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About the Role
As a founding PM at Decagon, you will define the product foundation that every Decagon customer uses to build and run their AI agents. You will own initiatives end-to-end, from discovery and scoping to launch and adoption, shaping the product experience for some of the world’s most influential businesses. You will own everything that makes Decagon agents take action inside complex enterprise systems, including integrations, connections, headless and SDK deployment, external APIs, developer experience, and channel expansion.
Responsibilities
- Define the vision, strategy, and roadmap for developer experience, integrations channels, and enterprise readiness
- Decide what we build natively, what we make self-serve, and what we open up so customers and partners can extend it themselves
- Work with infrastructure and security on data handling, retention, and residency
- Drive channel and partner expansion with go-to-market and BD, including marketplace listings and co-sell motions
Requirements
- 6+ years of relevant experience (e.g., product manager, founder, engineer, researcher etc.)
- Experience building integrations, API platforms, or developer-facing products where your users are other engineers
- Shipped something where the hard part was the long tail: many systems, inconsistent APIs, and no clean abstraction handed to you
- Experience with the requirements large enterprises impose before they'll deploy anything: security review, data handling, compliance artifacts, deployment constraints
- Strong technical acumen. You can hold your own with engineers on APIs, auth, and deployment models, and you can read a system design doc without needing it translated
- Comfort in front of enterprise customers, including technical evaluations and security reviews
- A track record of shipping features that moved a real metric, in fast-paced environments
- A Computer Science, Engineering, or Math degree, or equivalent technical experience
- Experience with iPaaS, API platforms, SDKs, RPA, or browser automation
- Experience with data privacy and residency requirements (GDPR, CCPA, HIPAA, PCI)
- Experience in a regulated industry: financial services, healthcare, or similar
- Experience with headless, single-tenant, or on-premise deployments
- Experience building or scaling a partner or marketplace ecosystem
- Experience at a startup or high-growth company
Work Type
- In-office
Experience Level
- 6+ years of relevant experience
Education Level
- Computer Science, Engineering, or Math degree, or equivalent technical experience
Salary/Compensations
- $232K – $290K + Offers Equity
Benefits
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan (e.g., 401K, pension)
- Parental Leave
- Fertility and family building benefits through Carrot
- Monthly stipend to support your wellness, lifestyle, and work-life balance
- Daily lunches and snacks in the office
- Take what you need vacation policy
About the Company
- Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
- Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
- We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.
- We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
- We’re an in-office company, driven by a shared commitment to excellence and velocity.
- Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.