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About the Role

The Bilingual Wellness Program Coordinator supports the Wellness Program and Project Open Hand’s mission through administrative and direct service duties. This role involves supervising daily operations, processing eligibility, managing contracts, offering case management, and supporting the Manager, Wellness Program to meet organizational goals.

Responsibilities

• Responsible for day to day oversight of the Wellness Program, including daily supervision of staff and volunteers and program operations
• Oversee training and daily supervision of Wellness Program staff and volunteers
• Assist the MWP with interviewing and screening of new staff
• Assist the MWP in employee evaluation process
• Help to monitor and resolve client and staff incidents, includes: reporting necessary information to the MWP, gathering information, facilitating staff discussion regarding intervention, ensuring adequate documentation, writing correspondence, and notifying staff of intervention and resolution
• Coordinate, facilitate, and participate in weekly case management staff meetings
• Help establish and maintain policies and procedures for the Wellness Program department, including tracking decisions affecting procedure changes and writing/updating policy and procedure manual
• Provide oversight to assigned contracts, including but not limited to: maintaining knowledge on contract goals, staying updated on contract changes, tracking progress toward meeting contract deliverables, helping troubleshoot barriers in meeting contract goals, providing MWP with data for invoices, monitoring visits, and delegating tasks to staff and volunteers as appropriate
• Utilize a client centered, harm reduction model to provide case management to clients that includes but is not limited to: maintaining client caseload as assigned, conducting intake interviews for new and returning clients, assessing and verifying program eligibility, enrollment and assessment of client needs, tracking client adherence, supporting with adherence to POH services, facilitating and follow up on referrals
• Ensure proper staffing coverage for assigned contract and department needs
• Assist MWP in representing the Wellness Program department externally and internally at community or partner meetings
• Develop and maintain relationships with referring partners
• Able and available to make decisions and answer questions in the absence of the MWP
• Caseworker duties as needed
• Other duties as assigned

Requirements

• Three years’ experience providing direct services in Social Service environment, specifically to clients with multiple diagnoses (i.e. substance abuse, mental illness, critical illness)
• Proficient in MS Office, using databases, and internet research
• Flexible schedule with the ability to work in POH’s San Francisco office as needed
• Bilingual in Spanish

Skills

• MS Office proficiency
• Database usage
• Internet research
• Case management
• Client-centered, harm reduction model
• Strong analytical skills
• Excellent verbal and written communication skills
• Computer proficiency
• Ability to learn new technology quickly
• Team leadership and motivation
• Accountability
• Confidentiality
• Decision-making
• Organization
• Time management
• Problem-solving

Location

• San Francisco, CA

Work Type

• Full-Time
• Onsite

Experience Level

• Three years of experience in Social Services
• Experience supervising staff (desired)

Education Level

• Bachelor’s Degree in Human Service field (desired)

Salary/Compensations

• $55k-60k annually

Benefits

• Medical, Dental, and Vision coverage
• Flexible Spending Account
• Long Term Disability
• Life/AD&D Insurance
• Supplemental Life Insurance
• Retirement Savings Plan 403(b)
• Commuter Check Subsidy
• Employee Assistance Program (EAP)
• Financial Counseling
• Cell Phone Discounts
• Additional discounts
• 11 Holidays per year
• Generous vacation and sick leave
• Complimentary lunch

About the Company

• Project Open Hand offers a generous employee benefit and wellness package.

Equal Opportunity

• Pursuant to the San Francisco Fair Chance Ordinance, and State and Federal laws, we will consider for employment qualified applicants arrest and conviction records.