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About the Role
You love education! You want to be the honest digital contact person and trustworthy supporter in a team that stands for sustainable educational offerings. Our IT Service Operations team needs support with a strong hands-on mentality!
Responsibilities
- Classification, processing, and documentation of requests regarding software and hardware problems of our users
- Processing of open requests in our central ticket system
- Ticket maintenance with all relevant information and organization of tickets in the JIRA ticket system or an alternative
- Collaboration with our administrators and subject matter experts from different teams
- Participation in IT projects
Requirements
- You are a student in a STEM degree program with a focus on IT
- Ideally, you have experience in Helpdesk / Service Desk or professional experience in comparable roles
- You have a strong service orientation, excellent communication skills, and enjoy working independently in a dedicated team
- Solution-oriented thinking and acting are among your strengths
- Good knowledge of the German language, both written and spoken
Location
- Central location
Work Type
- Flexible working hours
Experience Level
- Helpdesk / Service Desk experience or professional experience in comparable roles
Education Level
- Student in a STEM degree program with a focus on IT
Benefits
- Flexible working time options to fit your schedule
- Attractive location in a central area
- Team events and employee parties
About the Company
- FORUM Berufsbildung – making the future possible together.
- At FORUM Berufsbildung, it's about more than jobs – it's about impact. For around forty years, we have been supporting people in finding their way, learning new things, and developing professionally. For us, education is not a product, but a process that encourages, strengthens, and opens doors.
- We believe in the power of self-efficacy – in the fact that every person has the ability to change something. We also live this conviction in our work: Those who work at FORUM Berufsbildung actively shape things. We create spaces where ideas can grow, responsibility is shared, and commitment shows tangible results.
- Our culture is characterized by appreciation, openness, and a genuine team spirit. We support each other, learn from each other, and celebrate together when we can accompany people on their way to new perspectives. Here, attitude counts more than hierarchy – and people more than numbers.
- FORUM Berufsbildung is a place for people who seek meaning in their work and enjoy rethinking education. For everyone who wants to get involved, shape, try things out, and make a difference – not someday, but today.
- Working at FORUM Berufsbildung means discovering professional self-efficacy.
Equal Opportunity
- We live diversity and look forward to all applicants.