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About the Role
Decagon is scaling rapidly and building its finance function. As an early finance hire, you will be central to critical decisions, owning planning, stress-testing strategies, and collaborating with co-founders and leadership to allocate capital effectively. This role is embedded within the revenue organization, serving as the finance partner for the CRO and CCO, focusing on sales capacity, commissions, and go-to-market strategy.
Responsibilities
- Own sales capacity modeling end-to-end, including headcount planning, ramp assumptions, quota-setting, and territory design, in partnership with Pre-Sales, Post-Sales, and RevOps to translate revenue targets into a credible plan.
- Drive the quarterly and annual planning cycle for the GTM organization.
- Design, own, and administer the GTM incentive and commission framework, including plan design, payout calculations, and ongoing governance.
- Serve as the embedded finance partner to the CRO and CCO, supporting their deals and hiring decisions.
- Build and maintain the GTM financial model, covering pipeline coverage, bookings, ARR, churn, and expansion.
- Define and track GTM-specific KPIs such as CAC, payback period, sales efficiency, and quota attainment, delivering reporting packages to leadership and the Board.
- Partner with RevOps to build dashboards and forecasting infrastructure for real-time performance visibility for the sales organization.
Requirements
- 8-10 years of experience in Strategic Finance, Corporate Finance, GTM Finance, Revenue Ops, or a closely related role at a high-growth technology company.
- 2+ years of investment banking experience at a top-tier firm.
- Expert financial modeling skills, including building from scratch, stress-testing assumptions, and translating outputs into clear business narratives.
- Deep familiarity with SaaS revenue metrics and GTM economics (ARR, NRR, CAC, LTV, payback period, sales efficiency).
- Hands-on experience with sales capacity modeling, quota design, and GTM incentive plan design (variable pay structures, SPIFs, commission mechanics).
- Comfort working directly with CRM and RevOps data (Salesforce, Gong, etc.) to build bottoms-up forecasts and pipeline analytics.
- Strong analytical instincts and the ability to distill complexity into structured frameworks and actionable recommendations.
- Demonstrated ability to influence without authority.
- High ownership mentality; initiative-driven and committed to high standards.
- Comfortable working in a fast-paced, dynamic environment with shifting priorities.
- Proficiency in Google Sheets / Excel.
- Experience with SQL or BI tools is a strong plus.
Skills
- Strategic Finance
- Corporate Finance
- GTM Finance
- Revenue Ops
- Investment Banking
- Financial Modeling
- SaaS Revenue Metrics
- GTM Economics
- Sales Capacity Modeling
- Quota Design
- Incentive Plan Design
- CRM Data Analysis
- RevOps Data Analysis
- Salesforce
- Gong
- Analytical Skills
- Influencing Skills
- Ownership Mentality
- Google Sheets
- Excel
- SQL
- BI Tools
Location
- In-office
Work Type
- Full-time
Experience Level
- 8-10 years of experience
- 2+ years of investment banking experience
Benefits
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan (e.g., 401K, pension)
- Parental Leave
- Fertility and family building benefits through Carrot
- Monthly stipend to support your wellness, lifestyle, and work-life balance
- Daily lunches and snacks in the office
- Take what you need vacation policy
About the Company
- Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
- Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
- We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.
- We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
- We’re an in-office company, driven by a shared commitment to excellence and velocity.
- Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.