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About the Role

As a Sales Associate, you create personalized shopping experiences for our customers that drive brand loyalty. You understand the importance of modeling our Service Training Program and greet customers promptly and courteously. You ensure all customer questions are addressed accurately and responded to before they leave. You provide exceptional service from start to finish, including effectively communicating our return policy. You maintain a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions, including adhering to a dress code. You provide exceptional customer service to both our in-store customers and those who call on the phone.

Responsibilities

Create personalized shopping experiences for customers that drive brand loyalty.
Greet customers promptly and courteously as they enter the store.
Ensure all customer questions are addressed accurately and responded to before they leave.
Provide exceptional service from start to finish, including effectively communicating the return policy.
Maintain a positive, cheerful attitude with customers and team members.
Promote the store and brand image in all interactions, including adhering to a dress code.
Provide exceptional customer service to both in-store customers and those who call on the phone.
Operate the cash register and handle money accurately.
Check inventory daily and ensure products are stocked and available for customers.
Merchandise product in accordance with Visual Merchandising standards.
Maintain a clean and well-organized back-stock area and employee break area, including daily vacuuming, sweeping, and dusting.
Practice safety-consciousness and respond to theft in accordance with policies.
Report to work on time and notify the Store Manager in advance if late or absent.

Requirements

Two (2) years of retail store experience preferred.
High School Diploma
Excellent verbal and written communication skills and ability to convey the Deckers Brands Vision and Mission to team members and customers.
Highly motivated team player and self-starter.
Flexibility of schedule and hours to meet the needs of the business.
Proficient in Microsoft Office suite of tools and applications.
Valid driver’s license.

Skills

Customer service
Brand and product knowledge
Effective communication
Teamwork and cooperation
Multitasking in a fast-paced environment
Professionalism in problem-solving
Critical thinking and agility

Location

Global

Work Type

Full-time
Part-time

Experience Level

2 years retail experience preferred

Education Level

High School Diploma

Salary/Compensations

$20.50

Benefits

Competitive pay
Discounts
Perks
Global contests
Opportunities for growth and development

About the Company

At UGG, a division of Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG.
We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire.
As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.
As part of our Deckers Family, you belong to more than a lifestyle company.
From our corporate offices to our multi-branded retail stores across the globe, we value giving people the freedom to pursue their passions, express their individuality, and are committed to helping them succeed.

Equal Opportunity

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.