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About the Role

Provide one-on-one guidance, support, education, referrals, coordination of care, and other assistance to patients as they move through the healthcare continuum.

Responsibilities

• Develops relationships with participating physicians and service providers.
• Liaises with medical providers.
• Guides patients to appointments.
• Coordinates the logistics for plan adherence-appointments.
• Supports patient family members.
• Maintains a safe environment, cognizant of environmental factors and infection control issues.

Requirements

• Ability to be scheduled for work based on operational needs of the hospital.
• Ability to deal tactfully and harmoniously with guests.
• Ability to work in compassionate, supportive, and collaborative ways with patients and families in an acute medical setting.

Skills

• Effective communication skills with all stakeholders (e.g., patients, employer staff, payer contacts).
• Good interpersonal and communication skills with the ability to handle the pressures related to serious life crises and chronic disease situations.

Location

• South Charleston, West Virginia

Work Type

• Full-time

Education Level

• High School Diploma or GED equivalent

About the Company

• THOM Thomas Hospitals is part of the West Virginia University Health System.

Equal Opportunity

• West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.