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About the Role
The Customer Service Advisor supports customers throughout their entire visit, building trust, guiding service decisions, and performing basic automotive maintenance as a trained Lube Technician.
Responsibilities
- Greet customers, review service needs, and escort them from their vehicles
- Explain promotions and available services
- Provide unbiased recommendations based on manufacturer guidelines and technician findings
- Communicate updates throughout the service process
- Perform preventative maintenance (oil changes, fluid top‑offs, inspections, and replacements of basic components)
- Ensure quality work, review completed services with customers, and encourage return visits
- Perform other duties as assigned
Requirements
- Valid U.S. driver's license and authorization to work in the U.S. (no sponsorship)
- Ability to stand for long periods; lift 50+ lbs.; bend, reach, crawl, and climb stairs
- Comfortable working in enclosed or semi‑outdoor environments
- Proven face‑to‑face customer service or sales experience
Skills
- Strong communication skills
- Strong customer service skills
- Ability to build rapport
- Ability to explain products confidently
- Ability to excel in fast-paced, team-oriented environments
- Excellent listening and reasoning abilities
- Confident in overcoming objections
- Positive and energetic attitude
- Commitment to safety procedures
- Willingness to train and grow
- Ability to multitask effectively
Location
- Onsite
Work Type
- Full-time
Experience Level
- Customer service or sales experience preferred
- Automotive experience not required
Benefits
- Employer/employee‑funded medical, vision, and dental plans, prescription coverage, and telemedicine
- Employer‑funded basic life & AD&D
- Bonus structure for JLU training completion
- Employee discounts on parts and services
- Optional life, accident, disability, and critical illness plans
- FSA and Dependent Care FSA
- Employee assistance programs, will preparation, travel assistance
About the Company
- Jiffy Lube / PVA Premium Velocity is hiring!
- We are seeking dependable, growth-minded Customer Service Advisors with strong communication and customer service skills.
Equal Opportunity
- Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.