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About the Role
Canon USA in Melville, NY is seeking an AI Operations & Data Analyst to ensure machine learning models and automated workflows deliver measurable value. This role involves data collection, consolidation, and analysis of real-world service operations data, focusing on Field Service to provide actionable insights. You will develop data visualization solutions and train stakeholders on their use to drive improvements. This is a full-time hybrid position.
Responsibilities
- Delivers standard reports and data visualization by required deadlines with consistent and reliable accuracy.
- Develops and implements AI solutions to automate and create efficiencies of analyses of large confidential data files to meet company goals and objectives.
- Audits and validates AI-generated outputs (LLM summaries, automated customer updates, predictive models) to eliminate hallucinations and ensure operational accuracy.
- Tracks real-time reliability, bias mitigation, and accuracy metrics for deployed operational AI models.
- Translates ambiguous business challenges into structured data workflows, automation pipelines, and measurable KPIs.
- Designs intuitive Tableau/Power BI dashboards and translate complex AI insights into compelling narratives for executive stakeholders.
- Creates data summaries and visualizations with the ability to present those results in various forms (presentations, interactive platforms, reporting, etc.).
- Partners with engineering teams to scope, test, and deploy high-impact workflow automation.
Requirements
- Bachelor's degree in a relevant field or equivalent experience required.
- 3 to 5 years of related experience.
- 3+ years of experience in data analytics, operations analytics, or chain, or print management operations.
- Familiarity with cloud platforms (AWS ecosystem) and LLM orchestration frameworks (e.g., LangChain).
- Background supporting large enterprise accounts or client-facing delivery.
- Significant knowledge of Microsoft Excel, including pivot tables, charts, graphs, and complex formulas.
- Knowledge of Microsoft Access (or similar database skills) a plus.
- Knowledge of Salesforce.com and Oracle a plus.
- Knowledge of Power BI, Tableau, Domo, other reporting packages a plus.
- Very detail oriented and consistently accurate.
- Overtime as required, especially during monthly reporting for management meetings.
- Must be legally authorized to work in the United States.
- Will not pursue or support visa sponsorship.
- All applicants must reside in the United States at the time of hire.
Skills
- Data analytics
- Operations analytics
- Chain management operations
- Print management operations
- Cloud platforms (AWS ecosystem)
- LLM orchestration frameworks (e.g., LangChain)
- Microsoft Excel (pivot tables, charts, graphs, complex formulas)
- Microsoft Access (or similar database skills)
- Salesforce.com
- Oracle
- Power BI
- Tableau
- Domo
- Data visualization
- Data collection
- Data consolidation
- Data analysis
- AI validation
- Machine learning models
- Automated workflows
- Actionable insights
- Reporting
- Business strategy
Location
- Melville, NY
Work Type
- Full-time
- Hybrid
Experience Level
- 3 to 5 years of related experience
- 3+ years of experience in data analytics, operations analytics, or chain, or print management operations
Education Level
- Bachelor's degree in a relevant field or equivalent experience
- Education/Experience preferred in Business, Mathematics, Statistics, Analytics, Finance or similar discipline
Salary/Compensations
- $69,300 - $103,770 annually
Benefits
- Medical
- Dental
- Vision
- 401(k) Savings Plan
- Discretionary profit sharing
- Discretionary success sharing
- Educational assistance
- Recognition programs
- Vacation
- Employee referral bonus
- Employee discounts
- “Dress for Your Day” attire program
- Volunteer opportunities
About the Company
- Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets.
- With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years.
- Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility.
- Learn more about Canon at www.usa.canon.com and connect on LinkedIn at https://www.linkedin.com/company/canonusa.
- Where Talent Fosters Innovation.
- Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals.
- Our employees have a strong work ethic, creativity, and a cooperative spirit.
- We believe in integrity, respect, empowerment, and making a difference in the communities we serve.
- There is a strong sense of pride in what we do individually and together as a team.
- Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.