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About the Role

The Social Worker serves AAFE’s mission to empower immigrant communities by providing clerical and administrative support to office operations, direct client services, homelessness prevention and community outreach in Chinatown in Manhattan. This full-time role supports areas with increased service demand or during staff leaves of absence, and may involve short-term projects and collaboration with internal and external partners.

Responsibilities

Provide front desk coverage for office traffic and phone inquiries.
Offer administrative and clerical support, advocacy, and follow-up services for clients with healthcare, social service, and housing issues.
Develop service plans prioritizing client needs to resolve presented issues.
Advocate on behalf of clients to resolve issues related to healthcare, medical billing, and government benefits.
Support case note writing, data entry, and client file maintenance.
Maintain and update client files and digital records accurately and timely in the funder database system and/or internal database.
Assist Program Managers and Program Directors in preparing regular reports to funders.
Provide interpretation for clients and counselors as needed.
Assist in community outreach, tenant organizing, and mutual aid activities.
Assist in community workshops, tenant association meetings, and tenant leadership training, including material preparation, client invitation, logistical support, and follow-up.
Represent AAFE by participating in community events and promoting AAFE services.
Support other programs as needed.
Assist with general administrative tasks, scheduling, and maintaining an organized and welcoming office environment.
Participate in department and staff meetings, training, and organizational activities.
Share light chores to maintain office organization and neatness.
Perform other responsibilities as assigned.

Requirements

Bilingual/Fluent in English/Chinese (Mandarin or Cantonese).
2 years of experience in social work.
Strong organizational skills with demonstrated attention to detail and focus.
Proficient in Microsoft Office Suite, Google Suite, and social media platforms.
Strong analytical, verbal, written, and interpersonal communication skills with the ability to present information to a diverse client base.
Must be able to maintain confidentiality of sensitive materials and information.
Ability to prioritize and handle multiple complex projects.
Ensure compliance with all grant/contract requirements.
Provide quality customer service to both internal and external partners and co-workers.
Work as part of a team in supporting other AAFE program contracts and projects.
Support efforts that ensure a safe and healthy work environment.
Understand and embrace the value in collaborating with people of different cultures, races, genders, ethnicities, beliefs, experiences, and ideas.
An understanding of the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities.
Maintain a positive, helpful attitude.

Skills

Clerical support
Administrative support
Client services
Homelessness prevention
Community outreach
Case management
Advocacy
Healthcare advocacy
Social service advocacy
Housing advocacy
Service plan development
Medical billing advocacy
Government benefits advocacy
Case note writing
Data entry
Client file maintenance
Database management
Report preparation
Interpretation
Tenant organizing
Mutual aid
Community workshops
Tenant association meetings
Tenant leadership training
Event logistics
Microsoft Office Suite proficiency
Google Suite proficiency
Social media platform proficiency
Analytical skills
Verbal communication skills
Written communication skills
Interpersonal communication skills
Confidentiality
Prioritization
Project management
Customer service
Teamwork
Collaboration
Strategic thinking
Technology aptitude
Continuous learning

Location

Chinatown, Manhattan

Work Type

Full-time
Onsite
Occasional evening and weekend hours

Experience Level

2 years of experience in social work

Education Level

Master’s Degree in Social Work (MSW)

Salary/Compensations

$59,000 annually

Benefits

Health coverage
Retirement plan with match
Generous paid time off
Commuter benefits

About the Company

Asian Americans for Equality (AAFE) is a comprehensive community development organization based in New York City.
For more than a half-century, AAFE has advanced racial, social, and economic justice for all, regardless of background.
AAFE is an innovative nonprofit organization guided by the belief that people can only thrive when they have access to safe and stable housing, essential social services, and resources to achieve economic mobility for their families.
Programs and services include affordable housing development and management, an array of community services, and small business financing and training.
AAFE maintains offices in Chinatown and the Lower East Side (Manhattan) and Flushing and Jackson Heights (Queens).