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About the Role

As a Contact Center Service Agent, you will play a key role in delivering high-quality service while identifying opportunities to enhance the guest experience through additional product offerings. Your focus will be on building strong relationships, exceeding expectations with personalized service, and driving value through thoughtful upselling when appropriate.

Responsibilities

• Provide friendly, efficient, and helpful support, consistently exceeding guest expectations.
• Recommend additional services and products tailored to guests’ needs to enhance their experience.
• Effectively resolve inquiries and issues while maintaining a high level of guest satisfaction.
• Accurately track guest interactions, preferences, and sales opportunities using our CRM tools.
• Cultivate trust and loyalty with repeat guests and key partners through consistent, personalized engagement.
• Work closely with the team to achieve goals and continuously improve the quality of service.

Requirements

• Ability to work fully remote in our contact center.
• Ability to follow a rotating shift schedule, with assigned shifts that will include mornings, evenings, weekends, and holidays to support service needs.
• Ability to work overtime as needed during peak periods.
• Ability to obtain TICO Certification (Travel Industry Council of Ontario) within the first 60 days of employment; TTC will cover the cost of the first attempt.
• Ability to start training on October 7, 2026.

Skills

• Customer Focus - A genuine passion for delivering exceptional service.
• Consultative Selling - Skill in upselling while enhancing the overall guest experience.
• Problem Solver - Ability to quickly and effectively resolve guest issues.
• Team Player - Strong collaboration skills and commitment to achieving shared goals.

Location

• Remote

Work Type

• Full-time
• Remote

Salary/Compensations

• $19.35/hour plus performance-based incentives

Benefits

• Performance-based incentives based on customer satisfaction, upselling success, and service excellence.
• Spot Awards Recognition for exceptional service moments and outstanding teamwork.
• Access to a learning budget, professional training programs, and career advancement pathways.
• Paid volunteer days and participation in sustainability-focused initiatives.

About the Company

• At TTC, we are Enriching lives by connecting people and places. For over 100 years, we’ve been bringing the world closer together by crafting journeys that create lasting memories, lifelong friendships and meaningful cultural connections. Across more than 70 countries and our award-winning brands, we design and deliver travel experiences that go beyond sightseeing - they change perspectives. Behind every unforgettable journey is a passionate team making it happen.

Equal Opportunity

• The Travel Corporation is committed to providing an inclusive and accessible recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the hiring process, please let us know and we will work with you to meet your needs.
• We may use technology, including artificial intelligence (AI), to support aspects of our recruitment process. All decisions are reviewed by our hiring team to ensure fairness and consistency.