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About the Role

Epoxy Docs is seeking a motivated and professional Customer Service Advisor to be the first point of contact for customers, providing outstanding service and resolving enquiries efficiently. This role is an opportunity for an individual passionate about customer satisfaction to contribute to a growing organisation.

Responsibilities

• Serve as the primary contact for customer enquiries via telephone, email, and online channels.
• Provide accurate and detailed information regarding our products and services.
• Process customer orders, prepare quotations, and manage returns in a timely and efficient manner.
• Professionally resolve customer issues and complaints, ensuring a positive outcome and maintaining customer loyalty.
• Maintain and update customer records with precision in our company database.
• Liaise effectively with other departments, including sales and logistics, to ensure a seamless customer experience.
• Actively gather customer feedback to contribute to the continuous improvement of our services and products.
• Support the wider team with administrative tasks as required.

Requirements

• Proven experience in a customer-facing service role is essential.
• Exceptional communication and interpersonal skills, with a professional and friendly telephone manner.
• Strong problem-solving abilities and a demonstrable talent for conflict resolution.
• Excellent organisational and time-management skills with the ability to prioritise tasks effectively.
• Proficiency in using common office software; experience with CRM systems is advantageous.
• A positive attitude, a strong work ethic, and the ability to work well within a team.
• Experience in the construction or home improvement industry would be beneficial but is not required.

Skills

• Communication skills
• Interpersonal skills
• Problem-solving
• Conflict resolution
• Organisational skills
• Time-management skills
• Office software proficiency
• CRM systems experience (advantageous)

Location

• South Dakota Park, South Dakota, United States

Work Type

• Full-time

Salary/Compensations

• $25.00 - $49.00 USD per hour

Benefits

• A competitive hourly wage of $25.00 - $49.00 USD, commensurate with experience.
• A supportive, collaborative, and friendly team environment.
• Opportunities for ongoing training and professional development.
• The chance to play a key role in a reputable and growing company.

About the Company

• Epoxy Docs is a leading specialist in high-quality epoxy solutions, dedicated to providing exceptional products and unparalleled customer support.