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About the Role

Okta is building the trusted, neutral infrastructure to enable organizations to safely embrace AI. This role requires a relentless drive to solve complex challenges with real-world stakes, focusing on shaping how developers understand identity at scale.

Responsibilities

Resolve complex developer cases, including multi-product architectures, ISV integration designs, and strategic account escalations.
Serve as the technical link between Developer Support and ISV Partnerships, working directly with strategic partners on integration design.
Advise on architecture and resolve issues beyond standard support scope during customer and partner calls.
Partner with Product Management and Engineering to advocate for customer needs and shape the Okta WIC product roadmap.
Act as a trusted technical advisor for key accounts, managing risk and delivering resolutions in critical customer situations.
Build relationships across Product, Engineering, ISV Partnerships, and Operations to advance key initiatives.
Coach Senior DSEs on complex technical cases, time management, and customer handling.
Build and maintain core resources like runbooks, internal best practices, and training materials.
Lead technical reviews and team learning sessions to address skills gaps and roll out new product knowledge.
Champion new tools and processes, helping the team adopt and implement changes effectively.

Requirements

8+ years in technical support, developer relations, solutions engineering, or software development with significant customer- or partner-facing experience.
BA/BS/MS in Computer Science, Software Engineering, or equivalent hands-on experience.
Broad experience across multiple cloud platforms (Azure, AWS, GCP) and containerization (Docker, Kubernetes).
Knowledge of MCP servers and experience with Claude, CodeX, etc.
Expert-level understanding of OAuth 2.0, OpenID Connect, and SAML.
Hands-on experience with enterprise-scale SCIM, including schema design, provisioning flows, attribute mapping, and common failure patterns.
Fluent in at least one statically typed language (Java, .NET, Go) and one dynamically typed language (Python, JavaScript/Node.js).
Comfortable writing repros, reading code, and analyzing HTTP traces or OpenAPI specs.
Deep understanding of the software development lifecycle.
Engage engineering peers as a technical equal.
Clear, adaptable communication style capable of shifting from troubleshooting with an engineer to advising a VP.
Experience building or supporting integrations with ISVs or technology partners at scale.
Familiarity with the Okta ecosystem (Workforce Identity Cloud, OIN, or IPSIE/NHI).
Background with enterprise SaaS tools (Workday, ServiceNow, Salesforce) or API gateways (Kong, MuleSoft).
Prior experience in Forward Deployed Engineering, Solutions Engineering, or DevRel.
Experience in regulated industries (financial services, healthcare).
Familiarity with modern auth standards beyond core OIDC (FIDO2, passkeys, device trust flows).

Skills

OAuth 2.0
OpenID Connect
SAML
SCIM Provisioning
Java
.NET
Go
Python
JavaScript/Node.js
HTTP traces
OpenAPI specs
Cloud platforms (Azure, AWS, GCP)
Containerization (Docker, Kubernetes)
MCP servers
Claude
CodeX

Location

Canada (Toronto, Ottawa, or Montreal preferred)

Work Type

Hybrid
Full-time

Experience Level

8+ years
Senior

Education Level

BA/BS/MS in Computer Science, Software Engineering, or equivalent hands-on experience.

Salary/Compensations

$140,000—$192,500 CAD

Benefits

Equity (where applicable)
Bonus
Health insurance
Dental insurance
Vision insurance
RRSP with a match
Healthcare spending
Telemedicine
Paid leave (including PTO and parental leave)

About the Company

Okta secures every identity, from AI to human, by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era.
We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate.
Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

Equal Opportunity

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran.
We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.