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About the Role

We are seeking a mid-level Program Manager with 3 to 7 years of partner- or customer-facing experience to manage a diverse portfolio of partners across the AMER region, with additional scope in EMEA. This role involves owning partner relationships across Tier 1 through Tier 3 accounts, navigating complex, multi-stakeholder environments, collaborating cross-functionally, and driving commercial success while ensuring accountability. Occasional travel to industry events, partner sites, and the San Francisco office is required. Backgrounds in Payments/Fintech, Seller-Facing eCommerce/Marketplaces, or adjacent verticals like Insurance, Customer Loyalty, and Rewards programs are highly encouraged.

Responsibilities

Own and nurture a dedicated portfolio of Tier 1-3 partners across AMER and EMEA, serving as the primary point of contact for complex, multi-stakeholder relationships.
Partner closely with internal cross-functional teams to align priorities, solve operational challenges, and deliver high-value outcomes for partners.
Establish structured processes to manage partner deliverables, keeping both internal partners and external stakeholders accountable to key milestones.
Drive engagement, retention, and strategic growth across your portfolio, balancing partner needs with company objectives.
Represent the company at partner meetings, industry events, and team onsites in San Francisco as needed.

Requirements

3-7 years of experience in a partner-facing or customer-facing role owning a portfolio/book of business.
Proven track record of navigating complex, multi-stakeholder relationships across organizations.
Industry experience in Payments/Fintech, eCommerce/Marketplaces, or adjacent fields (such as Insurance, Optional Insurance, Customer Loyalty, or Reward Programs). Insurance experience is a plus.
Demonstrated ability to work cross-functionally across multiple business functions and internal teams.
Experience managing partners across varying tiers of maturity and operational complexity.
Strong business sense with a sharp focus on value creation and portfolio management.
Highly diligent, structured, and detail-oriented in managing workflows and tracking commitments.
Exceptional verbal and written communication skills across technical, operational, and executive levels.
Comfortable holding both internal colleagues and external stakeholders accountable to deadlines and deliverables.
Proactive, autonomous, and motivated to build relationships and solve problems with minimal oversight.

Skills

Partner Management
Customer Relationship Management
Cross-Functional Collaboration
Accountability
Commercial Growth
Communication
Process Management
Organization
Leadership
Problem Solving

Location

San Francisco

Work Type

Hybrid

Experience Level

Mid-level
3-7 years

Salary/Compensations

$100,000 - $140,000

Benefits

Flexible Work Environment
Hybrid work model (WFH Wednesdays/Thursdays, Office Mondays/Tuesdays/Fridays)
Flexibility around start/finish times
Opportunity to work from any global office for 4 weeks a year
Employee Stock Options
CG Gives program
Social Initiatives

About the Company

Cover Genius is a Series E Insurtech that protects the global customers of the world’s largest digital companies.
Partners integrate with XCover, our award-winning insurance distribution platform, to embed protection for millions of customers worldwide each year.
Our team and products have been recognized with dozens of awards, including being ranked the #1 fastest growing company in APAC by the Financial Times in 2020.
Our diverse team across 20+ countries and many language groups commits itself to diverse cultural programs, in particular “CG Gives” which makes social entrepreneurs out of us all and funds development initiatives in global communities.
Our People are Bold, Authentic, Purposeful and Inspired.
Our People are not Perfect, Traditional, Complacent or Cautious.

Equal Opportunity

Cover Genius promotes diversity and inclusivity. We don't tolerate discrimination, demeaning treatment of anyone, or harassment due to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.