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About the Role

The Customer Success Architect (CSA) acts as the post-sales leader for Chronosphere’s largest customers, offering strategic and technical guidance to help customers unlock the full potential of their observability strategy and maximize the use and value of Chronosphere. You will guide customers through the customer journey, helping them navigate challenges, identify new use cases, and mitigate risk. You’ll build deep partnerships, manage day-to-day interactions, and collaborate cross-functionally to deliver exceptional outcomes.

Responsibilities

Build trusted relationships across all levels of customer organizations, from technical end users to business executives.
Build, maintain, and execute strategic account plans for your customers.
Lead strategic engagements such as 1:many customer enablement, executive business reviews, and new customer onboardings.
Serve as the primary advisor across technical initiatives and strategic business outcomes.
Identify and mitigate risks within your customer portfolio.
Navigate the Chronosphere ecosystem to remove obstacles, drive adoption, and maximize customer value.
Act as the voice of the customer to influence product development and customer success strategies.
Drive adoption of Chronosphere’s platform and features, delivering measurable value and communicating ROI.
Deliver strategic insights to help customers achieve their business goals.
Contribute to the evolution of Chronosphere's Customer Success playbooks and best practices.

Requirements

5+ years of experience in technical, customer-facing roles like Customer Success, Solutions Architecture, Sales Engineering, or Professional Services.
Managed a portfolio of large, complex customers with $1M+ ARR, driving strategic initiatives and delivering measurable outcomes.
Experience partnering with technical stakeholders (Dev Ops, Engineering, CTO/CIO) and know how to tailor your communication across audiences.
Comfortable owning account strategy, influencing executive conversations, and proactively driving adoption and expansion.
Strong skills in project management, executive communication, discovery, stakeholder management, and value-based storytelling.
Curiosity, a growth mindset, and a drive to turn ambiguity into opportunity.

Skills

Hands-on knowledge of observability, monitoring, and cloud-native environments.
Knowledge of technologies like Kubernetes, Prometheus, OpenTelemetry, and distributed systems.

Location

Remote

Work Type

Remote
Hybrid

Experience Level

5+ years of experience

Salary/Compensations

$142,000.00 - $230,000.00/yr

Benefits

Restricted stock units
Bonus

About the Company

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking.
Chronosphere, a Palo Alto Networks company, is the observability platform built for control in the modern, containerized world. Chronosphere empowers customers to focus on the data and insights that matter by reducing complexity, optimizing costs, and remediating issues faster. Chronosphere reduces data volumes and associated costs by 89% on average while saving developers thousands of hours. Recognized as a leader by major analyst firms, Chronosphere is trusted by the world's most innovative brands, including DoorDash, Affirm, and Zillow.
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

Equal Opportunity

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.