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About the Role

The Program Director oversees the management and operations of the facility to ensure residents receive proper and appropriate services that promote independence, self-sufficiency, and stabilization in a safe, healthy, and culturally sensitive residential environment. The Director ensures staff are sufficiently equipped and resourced in a safe and healthy work environment, facility structure, building conditions and maintenance practices are compliant with all applicable building and housing codes, and all required documentation and reporting are submitted correctly and on schedule.

Responsibilities

Oversees all program operations to ensure success in meeting client needs.
Ensures compliance with DHS outcomes regarding placements, long term stayers, placement retention, facility standards, and CHI’s performance and quality assurance measurements.
Oversees process, census, vocational services, case management, facilities, and housing placement services.
Hires and reviews performance of all management staff.
Ensures operations follow regulatory requirements (State OTDA / DHS / CHI).
Provides leadership and direction to management staff, including Director of Social Services, Facility Manager, Security Manager, and permanent housing placement staff.
Interfaces with the community, neighborhood associations and other local service providers.
Drives and monitors program results.
Completes program status reports.
Creates and monitors program corrective action plans when needed.
On Call 24 hours/7 days a week.
Ensures compliance with funding contracts, partnership and service agreements, and all applicable city, state, and federal laws, rules, and regulations.
Ensures program and contractual deliverables are met.
Evaluates program performance and productivity outcomes and develops enhancement strategies for underperforming areas.
Ensures CHI program KPIs are aligned with metrics and deliverables.
Updates and maintains Policy and Procedure manuals in compliance with DHS shelter operations guidance and CHI policies.
Disseminates and enforces policies and procedures to all site staff.
Assists with procurement and contract administration activities.
Ensures proper and timely follow-up for Priority 1 and 2 incidents with clients, and timely reporting to DHS and CHI.
Ensures staff are properly trained and certified per OTDA and DHS rules.
Ensures site staff adheres to CHI code of conduct and abides by contractual, city, state, and federal rules and regulations.
Ensures facility is code compliant with HPD, DOB, DHS, DOHMH, and OTDA.
Ensures facility is staffed per OTDA and DHS rules, including 24/7 on-site security.
Ensures a safe, clean, and healthy residential environment for residents; and a safe, clean, and productive environment for staff.
Ensures facility maintenance practices meet COVID standards and are consistent with OTDA, DHS, DOHMH, and US OMH guidelines.
Ensures facility is sufficiently equipped, stocked, and staffed for daily meals, daily cleaning, weekly towel and linen services, and issuance of DHS care kits upon request.
Ensures transportation services for residents are always available for housing and medical appointments and emergency situations.
Conducts 1 to 1 meetings with team members and updates performance goals, accomplishments, notes, and feedback in Paycom.
Troubleshoots difficult resident cases; intervenes and directly assists in special needs cases.
Documents interactions and communications with and on behalf of residents in CARES and AWARDS.
Performs other duties as assigned by the VP of Housing, Chief Housing Officer or Chief Executive Officer.

Requirements

Master’s Degree in Social Work or similar field required.
Combination of five years of experience in social services with at least three years of supervisory experience in social work or human services, program administration, and facilities management.
Experience with immigrants and immigration issues prioritized.
In lieu of a Masters degree a candidate must have a bachelors degree in human services in addition to 5+ years of supervisory experience in human services.
Professional and impeccable verbal and written communication skills.
Proficiency in English required.
Professional and expert competency in MS Word, Excel, Outlook, and the internet.
Ability to develop and manage program budgets.
Ability to make unit visits (walk distances, climb stairs, etc.).
Ability to prioritize, make appropriate decisions and judgment calls.
Extensive experience working with homeless individuals and people living with health and/or mental health issues and substance use.
Ability to engage residents.
Extensive experience managing and developing complex programs, and performance management and improvement.
Extensive experience with contract administration and compliance management.
Strong negotiation and collaboration skills with government entities, funders, community leaders, and businesses.
Ability to build and sustain partnerships with external service providers and community-based organizations.

Skills

Spanish proficiency prioritized.
Experience with CARES, HOME, CAPS, and AWARDS prioritized.

Location

NYC- Brooklyn 625 - Brooklyn, NY 11215
Gowanus/Park Slope Brooklyn, NY

Work Type

Full Time
On-call required

Experience Level

Three years of supervisory experience in social work or human services, program administration, and facilities management.
Five years of experience in social services.
Five years of supervisory experience in human services (in lieu of Masters degree).

Education Level

Master’s Degree in Social Work or similar field
Bachelors degree in human services (in lieu of Masters degree)

Salary/Compensations

$100,000.00 - $100,000.00
$100,000.00 per year

Benefits

Generous Paid time off
Personal and Sick Days
Health insurance and health reimbursement account
Dental and vision plans
Flexible spending account
AFLAC supplemental insurance
Dependent Care Spending Account
Commuter Transit and Parking Account
Working Advantage- Employee Perks
401(k) retirement plan
Life insurance
Employee Assistance Program
Monthly trainings and career development plans

About the Company

Community Housing Innovations (CHI) is a not-for-profit housing and human services organization that aims to support social and economic independence.
Our vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own, and a job to support them.
We believe quality, affordable housing is the foundation for prosperity, personal fulfillment, and success.

Equal Opportunity

Community Housing Innovations, Inc. (CHI) provides equal employment opportunities to all employees and applicants, and prohibits discrimination on the basis of race, color, creed, religion, national origin, citizenship status, age, disability, sex, gender, gender identity or expression, sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local laws.
This commitment applies to recruiting, hiring, placement, promotion, transfer, compensation, training, assignments, benefits, employee activities, termination, access to facilities, and programs, and all other terms and conditions of employment as well as general treatment during employment.