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About the Role

The Night Auditor at Lone Star Court will provide exceptional guest service during the overnight shift. Additionally, the Night Auditor is responsible for end of day functions and complete reporting duties while managing the safety and security of the hotel.

Responsibilities

• Log all guest requests into portal
• Communicate updates and correspondence with guests
• Perform check in and check out tasks according to hotel standards
• Complete daily checklist
• Adhere to core standards
• Ensure property access points are secure
• Perform nightly property walks and reset property as needed
• Complete the day rollover and all reporting determined by management
• Log all necessary information into hotel platforms
• Anticipate and attend to guest needs during interactions
• Be proactive when attending to guests
• Assist guests with all concierge services
• Attend and contribute to department meetings
• Participate in cross training
• Complete all required trainings
• Attend all required meetings
• Facilitate all internal communications and follow up accordingly
• Run all reports necessary to the operation
• Complete full shift pass on reports and checklists
• Log all work in appropriate platforms
• Adhere to all safety and security guidelines
• Attentively assist guests with any issues or emergencies
• Maintain cleanliness and organization in all work areas
• Display courteous behavior with guests and team members
• Report any unsafe conditions immediately
• Ensure hotel equipment is in proper working condition

Requirements

• Hotel or office administration preferred
• High School Diploma
• Long periods of standing. Minimum of 5 consecutive hours
• Occasionally lift/carry maximum of 20 pounds

Skills

• Strong verbal and written communication skills
• Effective time management and problem-solving skills
• Ability to work well with a team
• Demonstrate attention to detail
• Excellent organizational skills
• Interpersonal abilities

Location

• Lone Star Court - Austin, TX 78758

Work Type

• Full Time
• Graveyard Shift

Education Level

• High School Diploma

About the Company

• Valencia Hotel Group is a collection of hotels created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character.
• We are looking for team members who are ready to be empowered to go above and beyond.