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About the Role
The Information Specialist provides assessment, information, referral, and assistance to older adults and adults with disabilities. This role involves collecting and sharing information on community resources, performing outreach, and ensuring client needs are met through collaboration with other agencies and the Institute on Aging.
Responsibilities
- Utilize quality customer service skills to conduct intakes and need assessments.
- Assist clients in accessing needed services and advocate on their behalf.
- Provide clients with information and/or translation services.
- Refer appropriate clients to 30th Street program staff.
- Collaborate with other agencies and follow Aging and Disability Resource Center grant guidelines.
- Establish contacts and maintain good working relationships with key personnel in other agencies.
- Promote utilization of services by conducting outreach and making presentations.
- Represent 30th Street Senior Center at relevant resource fairs.
- Complete proper documentation and data entry of reports.
- Submit monthly service logs and reports as needed.
- Participate in Senior Center program operation meetings and in-service trainings.
- Perform other duties as assigned.
Requirements
- Bachelor's degree or High School Diploma required.
- 1-2 years of experience closely related to position with Bachelor's degree.
- 2-4 years of experience closely related to position with high school diploma.
- Bilingual in Spanish/Cantonese and English.
- Knowledge of services, facilities, and reimbursement sources available to older/disabled adults and their families.
- Excellent verbal and written communication skills.
Skills
- Customer service
- Intake and needs assessment
- Information and referral
- Advocacy
- Translation services
- Collaboration
- Outreach
- Presentation
- Documentation
- Data entry
- Organizational skills
- People skills
Location
- San Francisco
Work Type
- Full-time
Experience Level
- 1-4 years
Education Level
- Bachelor's degree
- High School Diploma
Benefits
- Medical, Dental, and Vision coverage
- Retirement Savings Plan 403(b) and Term Life/AD&D Insurance
- Flexible Spending Account
- Commuter Checks
- MLA scholarships
- Employee Assistance Program (EAP)
- Pet Insurance and additional discounts
- Holidays (10 per year)
- Vacation time
- Sick leave
- Long-term disability insurance
About the Company
- On Lok 30th Street Senior Center is San Francisco's largest multipurpose senior center serving over 6,000 seniors annually.
- We offer programs including exercise classes, meals, and social activities to help seniors remain healthy, independent, and in their communities.
- Our services include an Aging and Disability Resource Center, home-delivered meals, and case management.
Equal Opportunity
- Pursuant to the San Francisco Fair Chance Ordinance, and state and federal laws (including federal PACE requirements at 42 CFR 460.64(a); 460.68(a), we will consider for employment qualified applicants with arrest and conviction records.
- On Lok is an equal opportunity employer committed to a diverse and inclusive workforce.
- All applicants will receive consideration for employment without regard to sex (including pregnancy), race, religion, color, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, disability, medical condition, genetic information, marital status, age, military or veteran status, or any other legally protected status.
- If you require reasonable accommodation to participate in the job application or interview process, to perform essential job functions and/or to receive other terms, privileges or benefits of employment please contact Recruitment (recruitment@onlok.org).