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About the Role

Box is seeking a Business Systems Analyst III (Marketing Systems) to join the Enterprise Systems team. This role will own and scale critical Marketing technology platforms, focusing on Iterable and TrustArc, and partner with Marketing Operations to deliver scalable, compliant, and data-driven solutions supporting Box’s go-to-market strategy. The position involves driving initiatives, acting as a subject matter expert, influencing the marketing systems roadmap, and balancing operational support with strategic projects.

Responsibilities

Serve as the primary BSA owner for Marketing platforms, with deep ownership of Iterable and TrustArc
Partner with Marketing Operations to provide consultative guidance on system capabilities, limitations, and best practices
Independently lead end-to-end delivery of marketing technology initiatives, including discovery, requirements definition, backlog management, UAT coordination, and go-live readiness
Translate complex marketing, data, and compliance requirements into clear functional specifications and user stories
Design and support data integrations and pipelines using SnapLogic, collaborating closely with Engineering and Data teams
Use SQL to analyze data, validate integrations, troubleshoot issues, and support marketing reporting and segmentation needs
Evaluate current-state processes, perform fit-gap analysis, and recommend scalable, compliant marketing solutions
Collaborate in an agile delivery model with Enterprise Systems, Engineering, Data, and external vendors to ensure high-quality outcomes
Manage and prioritize run-the-business work, including enhancements, defects, and operational issues
Contribute to the Marketing Systems roadmap, providing input on effort estimation, dependencies, and delivery sequencing

Requirements

Bachelor’s degree in Computer Science, Engineering, Business, Economics, or a related field
3+ years of Business Systems Analyst experience supporting enterprise applications
Experience with Marketo, including marketing automation, campaign management, and Salesforce integration
Strong hands-on experience with Iterable, including campaigns, journeys, segmentation, data ingestion, and integrations
Experience supporting TrustArc or similar consent and privacy platforms in a marketing or data environment
Proven experience with SnapLogic, including designing, supporting, or troubleshooting integration pipelines
Strong SQL skills for data analysis, validation, and issue resolution
Solid understanding of lifecycle marketing, customer engagement, and marketing automation workflows
Demonstrated ability to independently own techno-functional deliverables across analysis, design, testing, and deployment
Strong stakeholder management and communication skills
Experience with additional MarTech, cloud computing or CDP platforms such as GCP, Segment, Marketo (preferred)
Familiarity with event-based tracking, customer data platforms, and downstream analytics (preferred)
Experience in a SaaS, B2B, or high-growth technology environment (preferred)
Boxers are expected to work from their assigned office a minimum of 3 days per week.

Skills

Iterable
TrustArc
SnapLogic
SQL
Marketo
Salesforce integration
Marketing automation
Campaign management
Lifecycle marketing
Customer engagement
Agile delivery model
GCP
Segment
CDP platforms
Event-based tracking

Location

Redwood City, CA

Work Type

Hybrid

Experience Level

3+ years of Business Systems Analyst experience
Senior

Education Level

Bachelor’s degree in Computer Science, Engineering, Business, Economics, or a related field

Salary/Compensations

$117,000—$140,000 USD

Benefits

Equity
Benefits

About the Company

Box (NYSE:BOX) is the leader in Intelligent Content Management, enabling organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI.
Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide.
Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.
Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations.
Box lives its values, with community and in-person collaboration being a core part of our culture.

Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation.
Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees.
Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.
Box makes reasonable accommodations for applicants with disabilities.
Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance.
Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance.
For details on how we protect your information when you apply, please see our Personnel Privacy Notice.
If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.