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About the Role
The Poker Operations Associate oversees the day-to-day, on-site customer experience across North American platforms, focusing on game and promotional configurations, and visual asset updates.
Responsibilities
- Configure and deploy poker games and promotions ensuring consistency and accuracy.
- Set and adjust tournament guarantees based on analysis and commercial strategy.
- Recommend changes to the poker offering to optimize for North American market needs.
- Service and advise internal customers in the creation of requested games and promotional configurations.
- Coordinate visual assets delivery and merchandising refreshes.
- Provide timely reports regarding performance to management.
- Handle escalations from internal teams for poker and software/technical issues.
- Maintain awareness and derive insights through following industry news and competitor activities.
Requirements
- 2+ years of experience in a gaming, operations or analytics role preferred.
- Bachelor's degree or equivalent, or commensurate online gaming industry experience.
- Exhaustive knowledge of poker, including all game and betting variations, industry trends, online operators and offerings, and understanding of the basics of game theory.
- In-depth experience with regulated North American Poker apps/software, including game catalog, features and promotions.
- Significant experience playing online poker.
- Excellent communication and interpersonal skills both in-person and across various digital formats.
- Exceptional written communication skills, with the ability to convey complex ideas and arguments clearly and efficiently in writing.
- Willingness to work long and often unusual hours.
- Intermediate or better Microsoft Word, Excel and other business productivity software skills.
- Prior experience interacting with complex systems.
- Ability and willingness to educate internal partners on the nuances of poker.
- Mission driven and team focused with demonstrated ability to work independently on assigned tasks and projects.
Skills
- Microsoft Word
- Microsoft Excel
- Poker knowledge
- Gaming operations
- Analytics
Location
- On-site
Work Type
- Hybrid
- Full-time
Experience Level
- 2+ years preferred
Education Level
- Bachelor's degree or equivalent
Salary/Compensations
- $66,000 - $83,000 USD
Benefits
- Health plans with fertility and family planning programs
- Mental health support
- Fitness benefits
- Generous paid time off (PTO & sick leave)
- Annual bonus
- Long-term incentive opportunities
- 401k with up to a 5% match
- Commuter benefits
- Pet insurance
- Medical insurance
- Vision insurance
- Dental insurance
- Life insurance
- Disability insurance
- Short-term or long-term incentive compensation
- Cash bonuses
- Stock program participation
- 14 paid company holidays
- Paid sick time
About the Company
- FanDuel Group is the premier mobile gaming company in the United States and Canada, with leading brands across mobile wagering including FanDuel Sportsbook, FanDuel Casino, FanDuel Racing, and daily fantasy sports.
- The company also operates FanDuel TV and FanDuel TV+.
- FanDuel Group has a presence across all 50 states, Canada, and Puerto Rico.
- The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland.
- FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator.
Equal Opportunity
- FanDuel is an equal opportunities employer and we believe, as one of our principles states, “We are One Team!”. As such, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or any other characteristic protected by state, local or federal law.
- We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included.
- FanDuel is committed to providing reasonable accommodations for qualified individuals with disabilities. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please email Benefits@fanduel.com.