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About the Role
The Resident Performance Team at Kairos Living is seeking a detail-oriented and resilient Evictions Specialist to manage the full eviction lifecycle across their portfolio. This role involves frequent interaction with Residents, market attorneys, and internal departments, operating within a high call volume contact center environment.
Responsibilities
- Manage end-to-end eviction cases across multiple markets, ensuring compliance with state and local laws.
- Prepare, issue, and track legal notices (Pay or Quit, Cure or Quit, Unconditional Quit).
- Maintain and update Kairos Living tracking systems (Yardi, FreshDesk, etc.) with real-time legal status changes.
- Liaise with market attorneys on case progression and report settlement options, court issues, and discrepancies.
- Serve as the primary contact for Residents during final eviction stages, managing high-volume calls professionally and empathetically.
- Negotiate payment plans, payoff deadlines, and cash-for-keys agreements with Residents.
- Respond to Resident inquiries via the Evictions inbox promptly.
- Identify Resident payments and communicate with market attorneys to prevent unnecessary escalation.
- Monitor credit, collection, and eviction trends and report findings to management.
- Assist with updating Yardi legal status changes and ensure data accuracy.
- Perform other functions related to Resident management and eviction operations.
Requirements
- Minimum 2 years of experience in evictions, collections, paralegal services, or property management.
- Detail-oriented with the ability to multi-task and manage a high volume of active cases.
- Self-starter willing to do what it takes to hit goals and meet deadlines.
- Ability to prioritize, plan, organize, and coordinate work assignments.
- Applying common sense, demonstrating logical and systematic thinking skills, and being adaptable to change.
- Proven experience in a high call volume contact center or collections environment.
- Familiarity with KPI tracking in an evictions or collections environment.
- Strong negotiation skills with experience structuring payment plans, payoff agreements, and cash-for-keys arrangements.
- Knowledge of eviction laws, legal notice requirements, and court processes across multiple states is a plus.
- Spanish speaking preferred but not required.
Skills
- Eviction law
- Collections processes
- Landlord-tenant regulations
- Organizational skills
- Attention to detail
- Managing multiple cases
- Composure in high-pressure situations
- Professionalism
- Empathy
- Negotiation skills
- Yardi Voyager experience preferred
- KPI tracking
- Common sense
- Logical thinking
- Systematic thinking
- Adaptability
- Ownership
Location
- Remote
Work Type
- Full-time
Experience Level
- Minimum 2 years of experience
Salary/Compensations
- Base salary with annual bonus tied to company KPIs
Benefits
- Employer-paid benefits (Medical, Dental, and Vision)
- Professional career development
- 401(k)
- Flexible PTO
- 11 paid holidays throughout the year
About the Company
- Kairos Living is a technology-enabled, value-added residential real estate investment fund founded in July 2019.
- Kairos is revolutionizing the single-family rental industry using an internally developed technology platform.
- The company focuses on rapidly scaling acquisitions, optimizing operational efficiencies, and delivering superior risk-adjusted returns.
- Business principles include risk control, emphasis on talent, operational excellence, and relentless reinvention.