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About the Role

Jordan Health is seeking a Referrals Clerk/Interpreter to process transportation requests and medical referrals for specialty appointments, and to communicate with patients. This role is an opportunity to make a significant impact on patients' quality of life in an environment focused on serving those facing barriers to healthcare.

Responsibilities

• Process internal and external referrals as requested by providers.
• Verify patient insurance to determine if prior authorization is needed.
• Process on-site transportation requests made by patients and/or providers.
• Communicate with providers regarding referral and transportation processes.
• Act as an interpreter between Spanish-speaking patients and healthcare providers, nurses, receptionists, and relatives.
• Handle phone calls requiring an interpreter.
• Provide backup support to other Referral Clerk/Interpreters as necessary.

Requirements

• High school diploma or equivalent required.
• One year of directly related experience in a health care setting is strongly preferred.
• Bilingual required.
• Must be able to demonstrate competency in attention to detail and absolute accuracy.
• Must be able to work with fellow workers in close proximity.
• Must be able to concentrate in a highly interruptive atmosphere and be flexible due to changing work environment.
• Good interpersonal human relation skills are a necessity.

Skills

• Fluent in English
• Bilingual in Spanish

Location

• Rochester, NY
• Canandaigua, NY

Work Type

• Full-time

Experience Level

• 1 year of directly related experience preferred

Education Level

• High school diploma or equivalent
• Certification in Medical Interpreting from accredited program upon placement or achievement of Medical Interpreting Certification within six months of placement

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 403b retirement plan
• Professional Development allowance

About the Company

• Jordan Health is an independent FQHC with Level III Patient-Centered Medical Home (PCMH) designation.
• Jordan Health receives funding from the Health Resources and Services Administration (HRSA).
• Jordan Health is a network of outpatient primary care offices that collaborates with major hospital and healthcare systems to provide a total safety net of healthcare services.

Equal Opportunity

• Jordan Health offers equal opportunities to all persons without regard to race, color religion, age, sex, disability, national origin, ancestry, citizenship, military or veteran status, marital status, sexual orientation, domestic violence victim status, predisposing genetic characteristics or genetic information, or any other status protected by law.