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About the Role

This position plays a key role within the hotel, maximizing guest satisfaction by ensuring optimal food & beverage services, outlets, and operations. You will train, supervise, engage, and inspire Front of House staff.

Responsibilities

• Act as a FOH service leader demonstrating exceptional guest service standards and supporting FOH service staff.
• Maximize guest satisfaction and hotel profitability by ensuring optimal Food & Beverage services, outlets, and operations.
• Interview, hire, train, mentor, and lead FOH team members, focusing on growth and development.
• Improve and maintain service-related internal administration systems.
• Identify ways of increasing Food and Beverage revenue.
• Forecast labor and schedule teams to align with business needs.
• Implement and guide training to improve service levels, including onboarding and service standards.
• Elevate food and beverage service and presentation by proposing initiatives.
• Ensure proper cleaning and organization of service stations, bars, dining rooms, equipment, and tables.
• Follow up on maintenance deficiencies and ensure equipment is in working order.
• Communicate equipment shortages and propose quotes for replenishment.
• Engage with the team to keep them motivated through feedback, recognition, development, and accountability.
• Manage guest engagement and accountability for service scores and guest feedback.
• Partner with the F&B management team and General Manager to maintain service standards.
• Maintain daily cash balance of F&B Petty Cash, floats, and Drop Safe.
• Assist in inventory management, including ordering and weekly inventory counts.
• Communicate and work with all departments to ensure excellent guest service.
• Review guest feedback platforms and provide feedback and suggestions to Staff and F&B Manager.
• Manage reservations for all F&B outlets.
• Comply with all Archive standards, policies, and procedures.
• Perform other tasks and responsibilities as assigned by management.

Requirements

• A minimum of 1 year of experience in a leadership role within restaurants or hospitality.
• Ability to prioritize, organize, and complete work assignments.
• Familiarity with various POS systems is an asset.
• Strong leadership skills, including problem-solving, motivating staff, and exhibiting excellent guest service.
• Ability to work efficiently in a fast-paced environment and handle stress effectively.
• Strong communication skills.
• Bar background with knowledge of cocktail theory, wine, and spirits.
• Knowledge of classic service styles and Event/Banquet servicing.
• Awareness of current industry trends.
• Knowledge of costing, pricing, and menu construction is an asset.
• Smart Serve Certification.
• Ability to meet the physical requirements of the job.

Skills

• Leadership
• Guest Service
• Problem Solving
• Motivation
• Communication
• POS Systems
• Cocktail Theory
• Wine Knowledge
• Spirits Knowledge
• Classic Service Styles
• Event Servicing
• Banquet Servicing
• Industry Trends Awareness
• Costing
• Pricing
• Menu Construction
• Inventory Management
• Scheduling
• Training
• Mentoring

Location

• Onsite

Work Type

• Full-time

Experience Level

• 1 year of leadership experience

Salary/Compensations

• Competitive salary, incentive & benefits

Benefits

• Incentive
• Benefits

About the Company

• Archive Hospitality Group revitalizes architectural landmarks as vibrant places that anchor and contribute to the community.
• We reimagine historic buildings deeply rooted in their location, welcoming travelers and locals alike to share memorable experiences.
• We strive to bring the same level of quality, commitment, and dedication we give to our properties to the Archive Team.
• About The Broadview Hotel: An iconic gateway to the city’s most captivating neighbourhood, meticulously restored and reimagined as a 58-room boutique hotel.
• About Gladstone House: A pillar of the West Queen West community offering a space that promotes creativity and collaboration while fostering inclusivity.
• About Postmark Hotel: Archive's newest addition, emphasizing community, art, and gathering in a thoughtfully designed space.

Equal Opportunity

• Our team fosters a culture of inclusion and belonging for both team members and guests.
• We celebrate diversity, collaboration and uniqueness.