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About the Role

The Practice Technology Analyst will be an integral part of the firm's practice technology team, responsible for supporting the development and implementation of technology solutions that enhance the efficiency and effectiveness of our legal practice. This role supports the Practice Solutions team, which leverages AI, legal technology, and data to enhance legal service delivery.

Responsibilities

• Support the implementation, roll-out and adoption phases of transactional practice technologies.
• Coordinate and collaborate with all other business services teams including the Firm's technical staff and procurement to ensure that practice solutions are appropriately integrated with Firm systems, processes and data.
• Assist with testing new technology and coordinating feedback for project teams and vendors.
• Document and promote best practices in using AI-enabled and automation technologies by the practice teams.
• Support the use of legal technology in specific transactional client matters and interact with matter teams, including Partners, Associates, Professional Support Lawyers and Legal Assistants to capture project scope and priorities.
• Work with deal teams to plan and execute the application of legal tech on their matters.
• Work with our solution providers to develop and deliver offerings.
• Oversee each project and ensure quality and success through actions.
• Consult with Matter teams regarding best practices in using legal tech.
• Prepare recommendations, budgets, and project plans.
• Assist attorneys in preparing for client IT interviews and create questionnaires.
• Initiate, negotiate, oversee, and coordinate vendor work.
• Maintain detailed familiarity with vendor platforms and provide support to matter teams utilizing those platforms.
• Ability to travel domestic and internationally to support matters.
• Oversee, coordinate and track project progress and workflow during the entire lifecycle of the matter.
• Design solutions and workflows.
• Work with vendors and coordinate complex projects.
• Draft project proposals and provide status reports.
• Provide end user support and customer service.
• Troubleshoot issues as they arise.

Requirements

• Bachelor’s Degree or equivalent experience required; technical or legal degree preferred.
• Able to handle multiple projects and priorities simultaneously with high professionalism and client service orientation.
• Able to manage time and resources to meet or exceed established service level agreements.

Skills

• Familiarity with day-to-day operations and use of practice facing legal technology including document automation, Transactional AI, and matter management.
• Strong interpersonal skills.
• Excellent written and verbal communication skills.
• Ability to work independently in a fast-paced environment under strict deadlines.
• Effectively manage multiple responsibilities.
• Meet budget and deadline demands.
• Interest in and enthusiasm to adopt new technologies in the legal sector.
• Awareness of emerging technologies and trends in the market.
• Knowledge of Legal Tech applications preferred (Can include: Legora, Legatics, collaboration technology, and other AI platforms).
• Experience in change management in large law firms a plus.
• Experience training users on firm applications a plus.
• Knowledge of working processes for M&A, Capital Markets and Banking Practices a plus.
• Excellent interpersonal skills.
• Highly developed organizational skills and attention to detail.
• Strong communication and interpersonal skills to effectively collaborate with legal professionals at all levels, clients and vendors.

Location

• London

Work Type

• Hybrid
• 4 days in the office
• Standard hours of 9:30 – 18:00

Experience Level

• Experience in a law firm, Legal Tech vendor or Professional Services would be advantageous.

Education Level

• Bachelor’s Degree or equivalent experience required; technical or legal degree preferred.

Benefits

• Private medical insurance
• Pension plan with matched employer contribution up to 7.5%
• Yearly wellbeing fund
• Income protection
• Life insurance
• Critical Illness insurance
• Private GP services
• Travel insurance
• Dental coverage
• Cycle to work
• Holiday purchase (available during annual enrolment)

About the Company

• White & Case is a global law firm with longstanding offices in the markets that matter today.
• Our on-the-ground experience, our cross-border integration, and our depth of local, US and English-qualified lawyers help our clients work with confidence in any one market or across many.

Equal Opportunity

• White & Case is committed to creating a fair workplace.
• It is our Firm’s policy to recruit, employ, train, compensate, and promote without regard to race, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law.
• If you require assistance and/or adjustment to participate in our application and/or interview process, please email us. We will be happy to work with you.