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About the Role

Harvey is transforming legal and professional services with AI. This role offers a chance to build a generational company at an inflection point, with strong product-market fit and investor support. The team is scaling fast and defining a new category. The work is ambitious, the bar is high, and the opportunity for growth is unmatched. The team values decisiveness, simplicity, and a commitment to continuous improvement.

Responsibilities

Define and own the Customer Education roadmap in partnership with Product, Product Operations, and GTM leadership.
Represent the Customer Education function in executive-level updates and decisions.
Lead and grow the Customer Education team, including hiring, org structure, and developing a train-the-trainer model.
Own the lifecycle, governance, discoverability, and quality of Harvey's education content.
Own and evolve Harvey's certification program and Academy, expanding curriculum as new products launch.
Design and execute a multi-channel, digital-first strategy for onboarding and adoption.
Develop the vision and content strategy for educating the legal industry on AI and positioning Harvey as an authority.
Own north-star metrics for the function, including time-to-value, activation/adoption depth, and education's contribution to NRR.
Partner with Product and Data to instrument and track key metrics.

Requirements

10+ years of experience in customer education, learning/academy functions, content strategy, or digital-led customer engagement.
Proven experience scaling a function into a strategic, revenue-relevant program.
Ability to set multi-quarter roadmaps and provide executive-level updates, while maintaining attention to content and program quality.
Experience partnering with Product, Product Operations, and GTM/Sales leadership to align functions with business priorities.
Digital-first approach to adoption and onboarding, with experience in funnels, touchpoints, and journeys.
Strong judgment in content and program operations, including portfolio governance, lifecycle management, and quality standards.
Experience building thought leadership and market authority through education and content, ideally in a specialized or regulated industry.
Data-driven approach, comfortable owning dashboards and demonstrating education's impact on revenue.
Proven people leadership experience, including hiring, developing, and leading teams, and managing external contractors or agencies.
Excellent written and verbal communication skills, with experience presenting to and influencing senior executives.

Skills

Customer Education
Learning/Academy Functions
Content Strategy
Digital-led Customer Engagement
Roadmap Development
Executive Communication
Team Leadership
Content Lifecycle Management
Program Management
Digital Onboarding Strategy
Thought Leadership Development
Data Analysis
People Management
Cross-functional Collaboration

Location

Remote

Work Type

Full-time

Experience Level

10+ years

Salary/Compensations

$184,000 - $276,000 USD

About the Company

Harvey is transforming how legal and professional services operate by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise.
The company has strong product-market fit and world-class investor support, and is scaling fast.
Harvey's team moves fast, takes ownership, and is deeply committed to the mission, operating with intensity and pushing for excellence.
The company values Decisiveness, Simplicity, and Job's Not Finished.

Equal Opportunity

Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
The company is committed to providing reasonable accommodations to applicants with disabilities.