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About the Role
Harvey is seeking a Head of Customer Learning to lead and scale the Customer Education team. This role involves owning the customer education roadmap, developing a digital-first strategy for onboarding and adoption, and establishing Harvey as a leader in Legal AI education.
Responsibilities
- Define and own the Customer Education roadmap, partnering with Product, Product Operations, and GTM leadership.
- Represent the Customer Education function in executive-level updates and decisions.
- Lead and grow the Customer Education team, including hiring and developing an organizational structure.
- Own the lifecycle, governance, discoverability, and quality of Harvey's education content.
- Evolve the existing certification program and Academy, expanding curriculum for new products.
- Design and execute a multi-channel, digital-first strategy for onboarding and adoption.
- Develop the vision and content strategy for educating the legal industry on AI.
- Position Harvey as the definitive authority on Legal AI education through external content.
- Own north-star metrics for the function, including time-to-value and adoption velocity.
- Partner with Product and Data to instrument and track key metrics.
Requirements
- 10+ years of experience in customer education, learning/academy functions, content strategy, or digital-led customer engagement.
- Proven experience scaling a function into a strategic, revenue-relevant program.
- Ability to set multi-quarter roadmaps and provide executive-level updates.
- Experience partnering with Product, Product Operations, and GTM/Sales leadership.
- Digital-first approach to adoption and onboarding, with experience in funnels, touchpoints, and journeys.
- Strong judgment in content and program operations, including portfolio governance and lifecycle management.
- Experience building thought leadership and market authority through education.
- Data-driven with experience owning dashboards and demonstrating education's impact on revenue.
- Proven people leadership, including hiring, developing, and leading teams.
- Experience managing external contractor or agency relationships.
- Excellent written and verbal communication skills.
- Experience presenting to and influencing senior executives.
Skills
- Customer Education
- Learning/Academy Functions
- Content Strategy
- Digital-led Customer Engagement
- Roadmap Development
- Executive Communication
- Team Leadership
- Content Lifecycle Management
- Program Management
- Digital Onboarding Strategy
- Thought Leadership Development
- Data Analysis
- Cross-functional Collaboration
- AI Education
Location
- Remote
Work Type
- Full-time
Experience Level
- 10+ years
Salary/Compensations
- $184,000 - $276,000 USD
About the Company
- Harvey is transforming how legal and professional services operate by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise.
- The company has strong product-market fit and world-class investor support, and is scaling fast.
- Harvey's team values Decisiveness, Simplicity, and Job's Not Finished.
- The company is committed to building a generational company and offers significant growth opportunities.
Equal Opportunity
- Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
- The company is committed to providing reasonable accommodations to applicants with disabilities.