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About the Role

Velocity Black, a luxury concierge recently acquired by Capital One, uses technology and human experts to help high-performance individuals maximize their lives. The concierge team is available 24/7/365 via a proprietary app to support customers and fulfill requests, offering reimagined concierge services for the digital age. We seek a candidate passionate about hospitality with strong concierge knowledge, who is energetic, ambitious, and determined to advance their career in customer service and concierge.

Responsibilities

Communicate with clients, restaurants, vendors, and team members to deliver excellent service in dining, experiences, and retail.
Liaise with all business departments to ensure swift and effective resolution processes and member issue handling.
Communicate with members, providing product interface demonstrations and membership overviews.
Complete end-to-end member requests.

Requirements

Proven experience in luxury concierge or hospitality.
Adaptability and multitasking abilities.
A 'Yes first' mentality.
General knowledge of high-end experiences, luxury goods, and restaurants.
Experience working with high-net-worth individuals and clients.
An entrepreneurial, problem-solving attitude.
Excellent, clear, and effective verbal and written communication skills.
Experience in a collaborative and transparent environment.
Ability to work in a high-pressure environment with tight deadlines.
Flexible working hours, including evenings and weekends.
Must reside in the UK.

Skills

Hospitality industry passion
Concierge expertise
Client communication
Restaurant liaison
Vendor communication
Team collaboration
Problem-solving
Verbal communication
Written communication

Location

London, United Kingdom

Work Type

Remote
Permanent

Experience Level

Not specified

Education Level

Not specified

Salary/Compensations

Not specified

Benefits

Up to £5,000 in funding for external qualifications
Competitive pension scheme
Performance-based bonus schemes
25 days of annual leave, increasing with tenure
Option to buy 5 additional days of leave
Private medical insurance
Enhanced parental leave

About the Company

Capital One is on a mission to be a force for good in lending and has been recognized as a great place to work, ranking 9th in the UK's Best Workplaces™ list in 2026.
Velocity Black is the leading luxury concierge recently acquired by Capital One.

Equal Opportunity

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do.
We want to work with top talent: whoever you are, whatever you look like, wherever you come from.
We make our recruitment process fair and accessible.
We value diversity, inclusion and belonging at our core.
We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work.
Capital One is committed to diversity in the workplace.
If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com. All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.