Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

This role owns a portfolio of accounts, the people who service them, and the numbers behind both. You're the lead point of contact for your customers, the person who builds and coaches your supervisors and cleaning teams, and the one accountable for margin, not just cleanliness. If a client relationship needs saving or a budget needs tightening, that's your job.

Responsibilities

• Serve as the lead point of contact for every account in your portfolio.
• Meet with customers routinely to build lasting relationships.
• Identify and address productivity gaps within accounts.
• Ensure all accounts comply with health & safety and job-specific training requirements.
• Identify cost savings that do not impact quality.
• Conduct facility walk-throughs and inspections to ensure teams are meeting standards.
• Report on account status clearly and on time.
• Ensure personnel and Authorized Service Providers are presentable and punctual.
• Meet scope and service standards while protecting and growing the budget.
• Support the operations team with inventory, controls, and training.
• Recruit, interview, and onboard new employees and Authorized Service Providers.
• Identify and develop high-performing employees.
• Coach and mentor cleaning staff regularly.
• Collaborate with leadership to shape strategic and operational goals.
• Maintain open and proactive communication with leadership.
• Partner with sales to identify and grow opportunities within the territory.
• Undertake additional tasks as needed.

Requirements

• Proven managerial and leadership experience running teams and client portfolios in a fast-paced, service-based environment.
• Strong problem-solving and critical-thinking skills.
• Strategic planning ability.
• Solid data analysis skills.
• Ability to train and coach people effectively.
• Strong interpersonal skills for building relationships with clients and staff.
• Ownership mentality.
• Agility in the face of change.
• Partnership approach with clients and team.
• Progressive mindset for finding better work methods.
• Persistence in challenging situations.
• Consistency in performance.

Skills

• Portfolio management
• Client relationship management
• Team leadership and coaching
• Financial accountability (margin, budget)
• Problem-solving
• Critical thinking
• Strategic planning
• Data analysis
• Interpersonal skills
• Sales partnership
• Operations support
• Recruiting and onboarding
• Performance management

Location

• Field-based
• Site-based

Work Type

• Full-time
• On-site

Experience Level

• Managerial
• Leadership

Salary/Compensations

• $75,000–$90,000 base salary
• 10% bonus tied to gross profit expansion and employee retention
• Company performance modifier for bonus
• 10% commission on net-new extra services sold within portfolio
• Car allowance

Benefits

• Group health benefits
• Car allowance

About the Company

• Impact Cleaning Services has over 70 years of experience in the commercial cleaning industry.
• The company is family-owned with no outside capital or private equity influence.
• Employee NPS is +52, with turnover near 30% against an industry average of 300%.
• Grown from an 8-figure to a 9-figure business while maintaining core values.
• Core values include ownership, honesty, and caring about outcomes.
• Focuses on a people-first approach, hiring for character and investing in employee development.

Equal Opportunity

• Impact is an equal opportunity employer.
• All applicants will be considered for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
• Impact is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA).