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About the Role

Our Culligan dealership is seeking technicians to service existing residential customers. This role is essential for supporting customers post-sale and acts as a valuable tool for new business development. As a Service Technician, you will troubleshoot, repair, maintain, and install water treatment equipment, representing Culligan professionally in the community.

Responsibilities

• Troubleshoot, repair, maintain, and install water softeners, reverse osmosis machines, filtration equipment, and other water treatment equipment systems.
• Physically move throughout the day, including sitting, standing, lifting, and maneuvering within various commercial, industrial, manufacturing, and production environments.
• Utilize problem-solving skills to address technical issues.
• Provide face-to-face customer service to existing and prospective customers.
• Communicate customer information to other dealership departments.
• Represent Culligan in the community in a safe and professional manner.
• Service, install, and repair commercial and industrial water treatment equipment.
• Maintain a professional attitude with all customers.
• Promote and sell other Culligan products and services.

Requirements

• Previous experience in water treatment, HVAC, plumbing, or a related mechanical industry is required.
• Possess mechanical inclination and problem-solving skills.
• Basic understanding of hydronic, electrical, and mechanical equipment.
• Ability to solve problems quickly and efficiently with critical thinking.
• Ability to work under deadlines and in physically demanding conditions, including moving product up to 185 lbs.
• Professional verbal and written communication skills.
• 1+ year of experience in a customer service or customer-focused position.
• Valid NY driver's license.
• Safe driving record.
• Must pass a DOT physical exam.
• Subject to a pre-employment background check, drug screening, DOT physical, and physical skills assessment.

Skills

• Mechanical aptitude
• Troubleshooting
• Repair
• Maintenance
• Installation
• Problem-solving
• Customer service
• Communication

Location

• Onsite

Work Type

• Full-time
• Onsite

Experience Level

• 1+ year experience in customer service
• Previous water treatment experience preferred
• Previous experience in HVAC, plumbing, or mechanical related industry required

Salary/Compensations

• $22-$25 USD

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k

About the Company

• The Packard Culligan group of dealerships is a family-owned company.
• Values include accountability, caring about relationships, and open-mindedness to exceeding customer and employee expectations.
• Dealerships are locally run by employees who are part of the communities they serve.
• Offers the best drinking water and the largest variety of water treatment products and services for home or business.
• Culligan products are built to last and backed by a 100% satisfaction guarantee.
• Employs the best trained and experienced service technicians in the industry.

Equal Opportunity

• Packard Culligan and all of its subsidiaries are equal opportunity employers and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law.