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About the Role

Provides exceptional customer service to new and established financial institution clients, including cross-selling of products and services and cash receipt and payment services.

Responsibilities

• Accurately processes routine and complex transactions for branch customers, including deposits, withdrawals, and loan payment processing while balancing a cash drawer and safeguarding against fraud.
• Assists with the maintenance and servicing of bank equipment such as ATMs, and Night Drops.
• Researches customer inquiries, orders checks/debit cards, returns phone calls, and other customer originated service needs with the intent of enhancing customer retention and uncovering additional sales opportunities.
• Confidently uses needs based assessment tools (Client Relationship Worksheet) in a conversational manner to analyze and uncover customer needs. Recommends and sells appropriate solutions both in person and over the phone.
• Opens deposit accounts, inputs and follows through with loan applications following operations and regulatory requirements; opens all types of personal accounts and prepares related documentation; follows up with clients after new accounts are opened to deepen the relationship.
• Demonstrates a high level of courtesy and efficiency with customers, continuously exceeding expectations with servicing skills; maintains a strong understanding of industry trends and how they impact the customer.
• Proactively seeks ways to expand customer relationships in order to achieve individual and branch goals; maintains a working knowledge of the banks products and services.
• Actively participates in branch huddles, meetings, and one on one coaching sessions.
• Adheres to operational controls including but not limited to legal, corporate and regulatory procedures to ensure the safety and security of client bank assets.
• Assists with new staff member training and coaching; Performs on the job training and may serve as a backup trainer as needed.
• May direct work flow by assigning ancillary duties on the Teller line as needed.
• Maintains knowledge of all relevant rules and regulations.
• Conforms to General Performance Expectations as identified for all employees.

Requirements

• One year experience in a banking or customer service position preferred
• Demonstrated experience in banking and/or customer service
• Proficient analytical and mathematic skills, along with reading and writing skills
• Proficient communication, interpersonal and sales skills

Skills

• Customer service
• Cross-selling
• Cash handling
• Fraud prevention
• Sales
• Communication
• Interpersonal skills
• Analytical skills
• Mathematical skills
• Reading skills
• Writing skills

Experience Level

• One year experience in a banking or customer service position preferred

Education Level

• High School Diploma or equivalent with an emphasis in a business curriculum

Salary/Compensations

• $17 to $27 hourly

Benefits

• Profit Sharing/401K Plan
• Health, Dental & Vision Insurance
• Tuition Reimbursement
• Paid time off
• Employee Assistance Program

About the Company

• Build your future with us.
• At the heart of our success is a team of passionate, skilled, and dedicated individuals.
• We’re on the lookout for people who thrive on delivering exceptional customer service and building lasting client relationships.
• Our culture is built to attract top talent, celebrate performance, and fuel professional growth.
• As a proud community bank, we believe in giving back to the neighborhoods we serve.
• Supporting local events and organizations across our 14-county footprint isn’t just something we do—it’s who we are.
• It’s our way of saying thank you to the people who make this region an incredible place to live, work, and grow.
• Interested in making a difference while building a rewarding career?
• We invite you to review the job description below and apply today.
• We look forward to learning more about you.
• Together, we build something amazing—and we support you with benefits such as:
• Chemung Canal Trust Company/Capital Bank/Canal Bank fosters a diverse and inclusive culture where employees are able to succeed to their full potential.

Equal Opportunity

• EEO/AA Including Veterans and Disabled.