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Responsibilities
- Make outbound and receive inbound customer calls and establish follow-ups with service appointments.
- Respond quickly to internet, phone, and live chat inquiries using email, phone, and live chat scripts and templates.
- Utilize dealership-specific service-related software.
- Make scheduled vehicle service appointments for customers and answer questions regarding vehicle service-related issues.
- Be friendly, professional, courteous, and efficient when working with all customers and employees.
Requirements
- Previous roles based on strong customer service experience
- Automotive BDC experience preferred
- Must have strong computer skills