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About the Role

This role is critical in our debt settlement firm, handling warm inbound leads and qualifying potential clients. You will conduct discovery calls to understand client needs, verify income, and identify goals for becoming debt-free. The focus is on high-quality qualification, demonstrating the need for a debt relief program, and gathering financial details for analysis and hand-off to senior sales representatives.

Responsibilities

Handle warm inbound leads by conducting in-depth discovery calls to engage potential clients experiencing debt issues and identify those who can benefit from our debt settlement services.
Build professional rapport while gathering key details about the client's financial situation, including reasons for debt accumulation, specific pain points caused by the debt, verified income, and their ultimate goals for becoming debt-free.
Qualify the opportunity by subtly demonstrating the need for a debt relief program and assessing fit for our services.
Prepare a comprehensive, well-organized financial analysis and hand-off summary for senior sales representatives, including all relevant information to enable a successful pitch and close.
Maintain high activity levels to meet performance targets, including completing a minimum of 10 qualification calls/analyses per day, conducting at least 150 dials/outbound attempts per day, and achieving a minimum of 3 hours of talk time per day.
Follow up on leads with a minimum of 3 contact attempts per day (capped at 4) to maximize reach and conversion.
Ensure all hand-offs meet quality standards, targeting at least a 10% close rate by senior reps.
Comply with all applicable legal and regulatory obligations, including proper documentation and client communication standards.
Complete other tasks assigned by Management.

Requirements

Bachelor’s degree, or equivalent years of work experience
Experience working in the financial industry is a plus but not required
Has the ability to read scripts
Good mathematical skills
Excellent organizational and problem-solving skills
Detail oriented with the ability to multitask
Strong oral and written communication skills
Regularly required to talk or hear.
Frequently required to use hands or fingers, handle, or feel objects, tools, or controls.
Occasionally required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
Occasionally lift and/or move up to 25 pounds.
Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

Skills

Mathematical skills
Organizational skills
Problem-solving skills
Detail oriented
Multitasking
Oral communication skills
Written communication skills

Education Level

Bachelor’s degree, or equivalent years of work experience

Salary/Compensations

Century Consulting Services will evaluate pay yearly to assure minimum salary is met per year