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About the Role

Creature Comforts is seeking a passionate and success-driven Operations/Practice Manager to lead their team and manage a high-volume pet care facility. This leadership role involves staff coaching, team building, and meeting business metrics in a dynamic environment that includes grooming, boarding, training, and communal playtime. The ideal candidate will be responsible for all day-to-day operations, client satisfaction, staff management, and fiscal accountability.

Responsibilities

Manage employee hiring, firing, coaching, performance monitoring, and team building.
Oversee scheduling and ensure proper staff coverage while managing payroll costs.
Manage all facility operations including boarding, daycare, grooming, training, and add-on services.
Ensure the safety of dogs, staff, and clients.
Consistently meet and exceed established high-quality customer service standards.
Handle customer complaints to ensure positive outcomes.
Maintain high cleanliness and sanitation standards.
Address maintenance needs and monitor supply inventories.
Assist with day-to-day accounting functions, focusing on client account review.
Generate payroll reports and process payroll.
Reconcile daily deposits and manage software.
Participate in direct animal care when needed, including administering medication, feeding, walking dogs, and cleaning.
Be available to work weekends and holidays.
Maintain open availability for morning, afternoon, and evening shifts.
Be on your feet for 8+ hours a day.
Be able to lift 50+ lbs.
Be able and willing to walk dogs that weigh 90+ pounds or two dogs at the same time.

Requirements

Minimum of 2 years of experience in a Manager or Operations Manager position.
Experience managing a team of at least 5 people.
Strong track record of successful staff management, including hiring, firing, training, and support.
Strong track record of customer service and client satisfaction.
Pet care facility experience is highly preferred.
Professional references will be requested.

Skills

Leadership
Team building
Business metrics
Staff management
Fiscal accountability
Customer service
Business building
Program implementation
Staff development
Animal care
Medication administration
Dog walking
Cleaning
Accounting functions
Client account review
Payroll reporting
Deposit reconciliation

Location

Onsite

Work Type

Full-time

Experience Level

Minimum 3 years in a leadership position managing at least a group of 5 people

Education Level

Minimum of 2 year degree (4 year preferred) in Business/Accounting or Zoological/Animal Science

Salary/Compensations

$21.00-$25.00 per hour, based on experience

Benefits

Flexible Schedule
Employee Discount on Services and Retail
401K
PTO

About the Company

Creature Comforts is a multi-location, high volume facility offering grooming, boarding, training, and communal playtime.