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About the Role

Seeking a non-exempt Full-Time House Person to join the Housekeeping Department. This role is responsible for maximizing guest experiences by cleaning and maintaining assigned public spaces, health club, guestrooms, and office areas throughout the hotel.

Responsibilities

• Ensure proper levels of linens on all floors
• Clean assigned work areas, including vacuuming, mopping, dusting, straightening furniture, and emptying trashcans
• Replace trash can liners
• Clean designated restrooms
• Assist Room Attendants on the floor
• Clean guestrooms during overnight shifts as needed
• Inspect all equipment and report any problems to management
• Follow up to ensure correction of problems
• Interact courteously and professionally with guests and hotel staff
• Comply with and follow directions to ensure guest and staff satisfaction
• Attend to guests' requests and/or issues
• Respond to all guest requests appropriately
• Greet guests warmly with a smile and call them by name when known
• Work with Management on special projects
• Work in a fast-paced environment
• Perform other duties as assigned

Requirements

• Fluent in verbal and written English
• Ability to operate a vacuum cleaner and other equipment
• Ability to shampoo carpets and strip and wax floors as assigned
• Knowledge and ability to clean and arrange guest rooms in accordance with hotel standards
• Maintain a professional business appearance, attitude, and performance
• Must be able to work a variety of shifts, including weekends, overnight, and holidays
• Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance
• Stand or walk for an extended period or for an entire work shift
• Requires repetitive motion

Skills

• Cleaning
• Guest Service
• Communication

Location

• San Francisco, CA 94102

Work Type

• Full-Time
• Hourly

Experience Level

• Entry Level

Salary/Compensations

• $32.00 - $35.00 Hourly

Benefits

• Zero-deductible Medical Plan
• Pre-Tax Commuter and Parking Benefits
• Dental (PPO/DMO)
• PTO
• Vision
• Floating Holidays
• Chiropractic and Acupuncture Services
• Birthday Pay
• Life Insurance
• 401K Matching Program
• Flexible Spending Account (FSA)
• 2% Company Profit Sharing
• Friends & Family Rates at Nikko/Okura Hotels
• Reciprocity Rates at Participating Hotels
• Employee Discounts in ANZU and Feinstein’s at the Nikko
• Travel Assistance through Mutual of Omaha
• Free Employee Dining Room Meals
• Employee Computer Access for Web Browsing and Printing
• Fitness/Gym Reimbursement
• Employee Job Referral Program
• Employee Recognition Programs and Employee Appreciation Events
• Discounts on Offsite Parking
• Discounts on Personal Dry Cleaning & Laundry
• Discounts on Movie Tickets
• Discounts on Amusement Park Tickets
• Discounts on Work Safety Shoes

About the Company

• Hotel Nikko San Francisco is a luxury property located just off Union Square in downtown San Francisco, with 532 guest rooms and suites, 22,000 square feet of meeting and banquet room space, and five food & beverage outlets.
• Our culture is based on 5 Core Values: Service, Collaboration, Credibility, Achievement, and Fun.
• We are seeking candidates who can deliver the Nikko tradition of outstanding customer service and help us fulfill our Mission of creating “Fantastic Memories” (Subarashii Omoide) to our external and internal guests.
• Consistently ranked as a "Best Place to Work" and "Best and Brightest Companies to Work For" in the SF Bay Area.
• Hotel Nikko San Francisco offers competitive salaries and a fun and rewarding work environment.

Equal Opportunity

• We are an Equal Opportunity Employer and M/F/V/D
• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.