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About the Role
As a Forward Deployed Engineer, you will work directly with enterprise customers to design, implement, and scale workflows on the Feathery platform. This role involves technical problem-solving, direct customer interaction, and shaping product adoption in real-world scenarios. You will collaborate with customers, product, engineering, and sales teams to ensure successful customer implementations and influence the future direction of the Feathery platform.
Responsibilities
- Own technical delivery across customer implementations, from discovery and proof-of-concept through deployment and onboarding.
- Partner with customers to architect, implement, and optimize complex workflows on the Feathery platform.
- Guide customers on best practices for building scalable, maintainable workflow solutions.
- Measure success through successful customer adoption and long-term customer success.
- Partner closely with Sales to understand technical requirements and deliver scalable workflow solutions.
- Translate customer requirements into scalable workflow solutions.
- Build demos, prototypes, and implementation examples showcasing Feathery's flexibility and power.
- Serve as a trusted technical advisor to prospects and customers.
- Share customer implementation insights and feature requests to shape the Feathery platform's evolution.
- Create technical content, including implementation guides, documentation, and example applications.
- Help customers and internal teams maximize the capabilities of the Feathery platform.
- Contribute to improving onboarding and implementation best practices.
- Help turn successful customer implementations into repeatable playbooks, documentation, and best practices.
- Contribute to hiring and mentoring future team members.
- Improve internal processes, tooling, and implementation playbooks as the team scales.
Requirements
- Experience in a customer-facing technical role (Forward Deployed Engineering, Solutions Engineering, Sales Engineering, Customer Success, or similar).
- Strong problem-solving skills, especially in workflow automation and data-intensive environments.
- Comfortable owning customer implementations from discovery through deployment.
- Proactive, resourceful, and comfortable in a fast-paced startup environment.
- Strong sense of ownership with a focus on delivering exceptional customer outcomes.
Skills
- Strong working knowledge of JavaScript, including writing and troubleshooting scripts and implementation logic.
- Basic familiarity with Python (able to build/debug APIs).
- Strong communication skills with the ability to work across technical and non-technical teams.
- Experience with B2B SaaS fintech platform or workflow automation tools (Bonus).
- Familiarity with low-code/no-code platforms (Bonus).
- Experience delivering enterprise customer implementations (Bonus).
- Background in financial services (insurance, wealth management, lending) (Bonus).
- Experience creating technical documentation, demos, or implementation guides (Bonus).
Location
- Downtown Toronto
Work Type
- Full-time
Experience Level
- Early member of the Forward Deployed Engineering team
Benefits
- Competitive compensation and equity
- Health, dental, and vision coverage
- Unlimited PTO
- Office snacks and lunches
- Company offsite to connect and recharge
About the Company
- Feathery automates data intake workflows for insurance and wealth management firms.
- Industry leaders rely on Feathery to power mission-critical workflows like underwriting, client onboarding, and automated account openings.
- With rapid revenue growth and expanding enterprise demand, we’re scaling our go-to-market and customer-facing teams to support increasingly complex implementations across financial services and beyond.
Equal Opportunity
- Feathery is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or any other legally protected characteristic.
- We’re committed to building an inclusive team and provide reasonable accommodations upon request.