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About the Role

The Associate, CRPD reports to the Officer, Community Relations and Program Design. They manage a portfolio of community partners across New York City's five boroughs and design, coordinate, and support New York Cares' regular volunteer programs. They build strong, consultative relationships with community partners, connect partners to volunteers, and use data and community insight to shape program design and elevate the partner experience. They will contribute to CRPD's broader goals of building consistent internal systems, deepening community engagement, and expanding project engagement across the team's community partner portfolio.

Responsibilities

Manage a portfolio of community partners across New York City's five boroughs, serving as their primary point of contact within CR&PD.
Design, coordinate, and support regular volunteer programs and projects that align with each partner's needs and community priorities.
Conduct partner kickoff calls, periodic check-ins, and site visits to stay closely connected to community needs and project impact.
Take a consultative approach to community partner relationships, providing 1:1 strategic planning and guidance to elevate the partner experience.
Contribute to program evaluation efforts, using partner and volunteer feedback and data to inform program design and improvements.
Maintain accurate, up-to-date partner and project records in Salesforce, and contribute to consistent internal CRPD systems and standardized workflows.
Utilize dashboards and tracking tools to monitor portfolio activity, project engagement, and progress toward team goals.
Work to expand project engagement across the community partner portfolio.
Collaborate cross-functionally with other New York Cares departments to align on partner strategy, volunteer placement, and shared priorities.
Support events connected to community partners and their volunteer projects.

Requirements

1-2 years of professional work experience with a nonprofit, school or government agency.
Experience in program design, volunteer management, or community engagement.
Exceptional interpersonal skills with the ability to cultivate and manage partnerships with community organizations, volunteers, and internal teams.
Strong written and verbal communication skills for reports, presentations, and internal/external communications.
Solutions-oriented, collaborative, and eager to learn, iterate, and contribute to innovation in program design and impact.
Highly organized, able to manage multiple priorities, and maintain attention to detail.
Comfortable using Microsoft Office Suite (Outlook, Word, Excel, Teams), data reporting tools (survey monkey), and other relevant software platforms.
Demonstrated ability to manage complex projects, timelines, and deliverables; experience with project management tools (Asana preferred) and CRM systems (Salesforce preferred).
Interest in social impact, volunteerism, and New York City communities; commitment to New York Cares’ mission and values.

Skills

Program design
Volunteer management
Community engagement
Interpersonal skills
Partnership management
Written communication
Verbal communication
Project management
Data reporting
CRM systems

Location

New York City

Work Type

Hybrid

Experience Level

1-2 years

Benefits

Hybrid schedule: In office Mon/Tue/Thu. Remote Wed/Fri
11 paid holidays + 3 floating holidays
Paid time off: 12 days in year 1 + paid last week of Dec. 18 days in year 2
Paid sick leave
Health & wellness coverage: medical, dental, vision (80% employer-paid), plus life & disability insurance
Retirement & tax-advantaged accounts: 403(b) plan, flexible spending accounts, transit reimbursement

About the Company

New York Cares exists to turn passion into action, leverage resources through partnership, and create long-lasting changes across New York City.
We’ve become the City’s leading volunteer management organization by adapting and responding to our most pressing community needs – from everyday challenges like food insecurity and educational inequity to relief efforts in response to 9/11 and the COVID-19 pandemic.
As we grow our team, we are committed to creating a workforce that reflects the communities we serve, and foster a workplace where every employee feels valued, finds a place of belonging, and brings their authentic self to work.