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About the Role

As the Performance Specialist, you will focus on measurable operational improvement, productivity, and profitability within assigned PPG CDN customers, MSO accounts, and Strategic PPG Customers. You will act as a trusted partner to collision center leadership by delivering PPG Collision Services, operational expertise, and performance-based solutions that strengthen long-term customer relationships and enhance PPG loyalty.

Responsibilities

Serve as a primary support contact for PPG CDN customers, MSO locations, and Strategic PPG customers.
Focus on existing main accounts with an emphasis on retention, growth, and performance improvement.
Partner with PPG sales, leadership teams, and distribution to align service efforts with strategic goals.
Complete all required Workday corporate training, maintaining full compliance with PPG requirements.
Ensure all assigned corporate learning, certifications, and compliance modules remain current.
Conduct structured KPI and performance reviews with important customers.
Develop and track action plans tied to customer goals and agreed performance metrics.
Observe shop workflows and identify constraints improving productivity or profitability.
Act as a trusted advisor by connecting operational improvements to measurable outcomes.
Collaborate with PPG sales, Strategic Account Manager, and distribution partners to ensure aligned customer messaging and support.

Requirements

Bachelor's degree or post-secondary education preferred; comparable combination of education and experience may substitute.
3+ years of related experience in customer service or sales support.
Demonstrated strength in fostering clear, collaborative communication at every organizational level.
Excellent analytical, organizational, administrative, and follow up abilities.
MS Office Suite proficiency and familiarity with using a CRM/ERP.
Travel is required for the role.
Must possess a valid driver's license, maintain automobile insurance, have access to a personal vehicle that meets PPG's Fixed and Variable Rate (FAVR) program requirements, and successfully pass a motor vehicle record (MVR) review.

Location

Remote

Work Type

Full-time

Experience Level

3+ years

Education Level

Bachelor's degree or post-secondary education preferred

Salary/Compensations

$51,000 to $70,000 USD
Possibility of an annual bonus up to 4.5% of base salary

Benefits

Health
Dental
Life
Retirement Plan
Paid Vacation & Holidays
Employee Assistance Program (EAP)
Disability/Leave
Other Voluntary benefit offerings
Tax-advantaged reimbursement for fuel, insurance, and other eligible business-related vehicle expenses through the Fixed and Variable Rate (FAVR) program

About the Company

PPG: WE PROTECT AND BEAUTIFY THE WORLD®
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.
The PPG Way 2030: We are customer champions, We act with purpose and speed, We are excellent operators, We compete to win, We are PPG proud.
At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions.

Equal Opportunity

PPG provides equal opportunity to all candidates and employees.
We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others.
All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.
If you need an adjustment due to a disability, please email recruiting@ppg.com.