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About the Role
The Assistant Property Manager will support the Property Manager in the daily operations of an affordable housing apartment community, providing customer service to residents and visitors, and coordinating with site teams. This role is crucial in maintaining the property and fostering resident engagement.
Responsibilities
- Enter data in resident accounts receivable ledgers.
- Assist with resident records documentation.
- Collect rent and other income, make bank deposits, and forward receipts.
- Assist with the leasing process from initial application to move-in.
- Respond to customer service requests.
- Work outside normal business hours to respond to property needs.
- Coordinate resident engagement and events with Front Desk and Maintenance site teams.
Requirements
- High School Diploma or equivalent.
- One (1) year of administrative, office, accounting, or customer service experience.
- Property management work experience and knowledge of applicable local and federal housing laws.
- Knowledge of real estate property management applications.
- Adhere to complex regulatory requirements.
- Maintain resident account receivable ledgers under supervision.
- Strong understanding of HUD and Tax Credit experience are essential.
- Provide customer service to residents and visitors.
- Take the initiative and provide direction to staff.
Skills
- Customer service
- Data entry
- Rent collection
- Leasing process
- HUD
- Tax Credit
- Regulatory compliance
Location
- San Francisco, CA
Work Type
- On-site
- Full-time
Experience Level
- 1 year of administrative, office, accounting, or customer service experience
- Property management experience
Education Level
- High School Diploma or equivalent
Salary/Compensations
- $26.63-$28.63 /hour
Benefits
- Several Healthcare plans to choose from, dental (includes adult and child orthodontia) and vision
- 15 days of earned PTO your first year
- 12 company holidays + 2 floating holidays
- 403b + match
- Early close Fridays (3 paid hours each Friday)
- Early close prior to a holiday (3 paid hours)
- Paid Time off between Christmas and New Year's Holiday
- Paid Volunteer Time
- Paid Parental Leave and Care Giver Leave
- Paid Life Insurance
- Free Employee Assistance Plan
- Free Basic Dental
- Pet Insurance options
About the Company
- Mercy Housing is a mission-driven organization where mercy, justice, and respect guide everything they do.
- They focus on transforming lives through affordable housing and inclusive communities.
- Mercy Housing is a fair chance employer.
Equal Opportunity
- Mercy Housing is a fair chance employer; while we conduct background checks for all positions, we will consider qualified applicants with arrest and conviction records.