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About the Role

Culligan is seeking an experienced General Manager to oversee business operations at store branches, leading daily operations to achieve business goals and maximize profitability. The role involves guiding staff, setting performance objectives, optimizing operations, ensuring standards are met, and preparing reports.

Responsibilities

• Full operational responsibility for all profit and loss related activities of the branch
• Prepare staff to deliver exemplary customer service and measure job performance
• Adhere to and enforce all company safety guidelines
• Responsible for the timely and accurate filing of paperwork relative to insurance reporting of general liability, fleet accidents, and worker compensation claims
• Protect and manage branch assets effectively
• Foster a team culture by recognizing and motivating branch personnel
• Prepare accurate business forecasts and budgets
• Oversee branch payables, inventory, and receivables
• Personally respond to difficult customer inquiries and/or unusual situations
• Manage the efficient routing of deliveries and service calls
• Execute programs to meet/exceed the sales plan
• Maintain awareness of local competition and use market trends to inform strategic decisions
• Participate in the recruitment process, from interviewing to selecting candidates, and ensure smooth onboarding
• Identify training needs and facilitate professional development opportunities
• Monitor and evaluate employee performance, providing regular feedback, coaching, and development opportunities
• May be required to perform the job duties of other branch staff on an as needed basis and spend time in field assisting with training
• Optimize branch efficiency by consolidating/automating job duties wherever possible

Requirements

• Direct responsibility for P&L performance, including revenue, costs, and margins
• Proven ability to lead, coach, and develop high-performing teams
• 5 years of Basic Plumbing, Operations, Management, and Marketing is a plus
• Excellent verbal and written communication skills
• Ability to work with all levels of management
• Ability to generate sales growth
• Strong sales generation ability and financial performance
• Ability to manage multiple projects and priorities
• Strong decision-making and problem-solving abilities
• Strong analytical and strategic thinking skills
• Proficient in Microsoft Office

Skills

• Resourcefulness
• Customer Focus
• Team Player
• Passion
• Integrity
• Organizational/Planning
• Communication
• Analytical
• Judgement/Decision Making
• Detail Oriented

Work Type

• Full-time

Experience Level

• 5 years of Basic Plumbing, Operations, Management, and Marketing is a plus

Education Level

• Four-year degree in Sales, Marketing, Management, or a related field is preferred

Salary/Compensations

• $100,000 - $120,000 salary a year with the opportunity for eligible employees to earn additional compensation pursuant to the Company’s bonus plan

Benefits

• paid time off
• health, dental, vision, life, disability benefits
• 401(k)

About the Company

• Culligan is seeking an experienced General Manager to oversee our business operations at the store branches.