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About the Role
Product Operations plays a crucial role in scaling how Mercury builds products by establishing operating systems, programs, and rhythms that enable product teams to focus on innovation. This role involves owning high-impact programs and continuously improving them as the company grows, partnering with leadership to translate strategy into durable operating systems.
Responsibilities
- Own Mercury's Product Launch Program, including the operating model, review processes, and retrospectives.
- Lead the New Grad PM Rotational Program, coordinating rotations and evolving the program for development.
- Own the onboarding experience for new Product Managers, ensuring quick ramp-up through programming, documentation, and connections.
- Drive Product Culture programming, designing and operating programs for internal rituals, external events, and thought leadership.
- Drive Cross-Functional Programs, leading initiatives across Product, Engineering, Design, Communications, Recruiting, and People to ensure clarity and momentum.
Requirements
- 3–5 years of experience in Product Operations, Program Management, Business Operations, Chief of Staff, Consulting, or a similar cross-functional role, ideally supporting product or engineering organizations in a high-growth technology company.
- A track record of owning cross-functional programs from concept through execution, balancing strategic thinking with exceptional operational follow-through.
- Strong systems thinking, with the ability to design repeatable operating mechanisms for scaling organizations.
- An instinct to improve rather than maintain, proactively making processes simpler, faster, and more effective.
- Excellent judgment and comfort operating in ambiguity, translating high-level objectives into clear plans.
- Strong organizational skills and attention to detail, managing multiple concurrent initiatives with high quality.
- A product mindset, approaching internal operations with a focus on user needs, outcomes, and iteration.
- A bias toward action paired with sound judgment, balancing speed and quality in a fast-moving environment.
Skills
- Product Operations
- Program Management
- Business Operations
- Chief of Staff
- Consulting
- Cross-functional program ownership
- Systems thinking
- Operational judgment
- Organizational skills
- Attention to detail
- Product mindset
- Bias toward action
Location
- US employees in New York City
- US employees in Los Angeles
- US employees in Seattle
- US employees in the San Francisco Bay Area
- US employees outside of the New York City, Los Angeles, Seattle, or the San Francisco Bay Area
- Canadian employees (any location)
Work Type
- Remote
- Hybrid
- Onsite
Experience Level
- Senior
Salary/Compensations
- US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $121,700 - $152,100
- US employees outside of the New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $109,500 - $136,900
- Canadian employees (any location): 115,000 CAD - 143,700 CAD
Benefits
- Equity (stock options/RSUs)
- Benefits
About the Company
- Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.
Equal Opportunity
- Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.