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About the Role

As an IT Supporter in the Apple/Mac environment at WIN in Berlin, you will provide technical assistance to our teams, ensuring they remain productive. You will set up workstations, solve problems pragmatically, and possess a genuine interest in technology and people. You will work in a creative, professional environment where IT is visible and valued.

Responsibilities

• Provide 1st & 2nd level support for MacBooks, iMacs, apps, workstation setups, and meeting rooms.
• Manage and set up end-user devices, including user setups, updates, software installations, and MDM.
• Perform pragmatic, solution-oriented analysis and resolution of issues and user inquiries.
• Support company-specific tools like Microsoft 365, Entra, and CTERA, as well as general workflow questions.
• Document support cases systematically, analyze recurring errors, and develop sustainable solutions.
• Coordinate with internal stakeholders, the IT Lead, and external partners, and support cross-location IT initiatives.

Requirements

• Completed vocational training or initial professional experience in IT, or equivalent self-acquired knowledge.
• Proficiency with Apple/macOS devices and practical experience with the platform.
• Experience with MDM solutions (e.g., Jamf) is ideal.
• Familiarity with Microsoft 365 and Entra.
• Ability to explain technical concepts clearly, maintain friendliness, and stay composed under pressure.
• Structured, reliable, and service-oriented work approach with a passion for helping people with technical issues.
• Curiosity, quick learning ability, and proactive thinking.
• Experience using AI to enhance workflow efficiency.
• Willingness to occasionally visit other company locations in Aachen, Berlin, and Cologne.
• Very good German and English language skills.

Skills

• IT Support
• Apple/macOS
• End-user device management
• Troubleshooting
• Microsoft 365
• Entra
• MDM solutions
• Jamf
• AI for workflow efficiency
• Documentation
• Communication

Location

• Berlin
• Aachen
• Cologne

Work Type

• Full-time
• Hybrid
• Flexible Homeoffice days

Experience Level

• Entry-level
• Professional

Education Level

• Completed vocational training
• Self-taught

Benefits

• Apple-first setup and diverse digital workplace topics
• Creative, professional environment with real user cases
• Good work-life balance
• Annual working time account
• Company holidays
• Flexible working hours
• Part-time options
• Flexible home office days
• Opportunity for location changes
• Support for professional and personal development
• Free language courses
• Tolerance, diversity, and mutual support
• Subsidy for Urban Sports Club & Deutschlandticket
• Company pension plan & capital-forming benefits
• Free beverages and snacks
• Feel Good Managers (4-legged)
• Great team events

About the Company

• WIN is a well-established company since 1997 and the largest owner-managed packaging design and trend agency in the DACH region.
• Around 100 employees work seamlessly in market research, trends, strategy, packaging design, AI, and images to create brands that customers can be proud of.