Onboarding Program Specialist at Factory | CA, US | Rezi

Onboarding Program Specialist at Factory

Onboarding Program Specialist

Factory · CA, US

3 weeks ago

Onboarding Program Specialist

Factory · CA, US

23 days ago
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About the Role

We are seeking an individual to design and manage our end-to-end onboarding program, from offer acceptance through a new hire's first 30 days. This role involves partnering with leadership to define systems, set metrics, and execute strategies to ensure new hires feel welcomed, connected, and confident, embodying our mission and vision.

Responsibilities

  • Design and own the onboarding program end to end, including pre-boarding, first day, first week, and first 30 days.
  • Build scalable systems and workflows to accommodate headcount growth.
  • Utilize AI tools to automate repetitive onboarding tasks such as documentation, scheduling, FAQs, and progress tracking.
  • Manage the process from offer acceptance to the first day, including background checks, immigration, equipment, paperwork, and welcome communications.
  • Define and track success metrics like new-hire satisfaction, manager feedback, and retention signals, reporting findings to leadership.
  • Continuously iterate on the onboarding program based on data, feedback, and intuition.
  • Partner with IT, Facilities, Payroll, HR Ops, and hiring managers to ensure a seamless new-hire experience.
  • Collaborate with department leaders to develop role and team-specific onboarding tracks.
  • Act as a liaison between the People team and the business during a new hire's ramp-up period.
  • Assist with recruiting coordination to maintain a seamless candidate-to-employee lifecycle.

Requirements

  • 4+ years of experience in onboarding, HR/People operations, or a similar build-and-run people role, preferably at a fast-growing startup.
  • A bias toward action and comfort with building processes while operating.
  • Fluency with AI tools and enthusiasm for using them to automate and scale people processes.
  • Strong project management skills with the ability to manage multiple workstreams concurrently.
  • Analytical skills to define metrics, track them, and present findings to leadership.
  • Excellent written and verbal communication skills.
  • Low ego and high ownership, with a willingness to both build systems and execute tasks.
  • A documented, scalable onboarding program that is well-received by new hires and managers.
  • Clean, efficient, and low-friction handoffs from offer to first day with minimal confusion.
  • Cross-functional partners who view this role as a force multiplier.
  • Clear metrics and regular reporting demonstrating the ROI of onboarding investments.

Skills

  • Onboarding program design
  • HR/People operations
  • AI tools
  • Project management
  • Data analysis
  • Communication (written and verbal)

Location

  • San Francisco

Work Type

  • In-Office

Experience Level

  • 4+ years

About the Company

  • Our mission is to bring autonomy to software engineering.
  • We build software development agents that accelerate the world's largest enterprise engineering teams.
  • We help customers like Nvidia, Adobe, Adyen, Klarna, and Ernst & Young transform their engineering organizations into autonomous development systems.
  • In 2026, we raised a $150M Series C.
  • We are backed by world-class investors and operators including Khosla Ventures, Sequoia, Blackstone, Ali Ghodsi (CEO of Databricks), and Frank Slootman (Former CEO of Snowflake).