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About the Role

Porter, a venture of One Workplace, is seeking a Lead Barista to prepare and serve beverages, manage customer interactions, and lead a team in a fast-paced environment. We focus on creating human-centered spaces that foster meaningful relationships and productivity.

Responsibilities

• Prepares and serves hot and cold beverages, such as coffee, blended coffee, and tea, to patrons; correctly customizes orders as requested.
• Describes product details to customers in partnership with Onyx coffee.
• Receives and processes customer payments.
• Serves prepared baked goods including pastries.
• Ensures customer service stations are properly stocked with paper products or beverage preparation items.
• Cleans and sanitizes all equipment, utensils, dishes, and work areas.
• Cleans and sanitizes service and seating areas.
• Ensures proper functioning of freezers, refrigerators, and heating by routinely checking temperatures in that equipment.
• Stocks supplies or retail products; inventory, order, or receive products as directed.
• Performs other related duties as assigned.
• Accurately handle POS transactions and orders, ensuring efficiency and accuracy in a high-paced setting.
• Maintain a friendly and engaging attitude while interacting with customers and fellow team members.
• Lead, coach and support barista team members during daily operations.
• Train new employees on drink preparation, customer service standards, and café procedures.
• Ensure consistency in beverage quality, presentation, and food safety standards.

Requirements

• Must successfully complete training in food preparation, food service skills, and customer service procedures.
• CA Food Handler’s Permit required.
• Experience working in both counter-service and full-service settings is a plus.
• Regularly works with others face to face, over the phone and email in an office environment with moderate noise.
• Nature of work may require time spent out of the office; reliable transportation required.
• Periodically works outside and may work around moving objects, dust, and dirt.

Skills

• Excellent oral and written communication and organizational skills.
• Excellent interpersonal skills with the ability to work as a team with internal departments, external vendors, suppliers, and customers.
• Self-motivated and able to make decisions and exercise prudent judgement with minimal guidance.
• Experience with POS systems such as Toast, Square, Shopify or similar a plus.
• Knowledge of Microsoft Office programs with ability to learn in house programs.
• Ability to follow all safe food handling procedures and sanitation practices.
• Good memory to manage multiple orders simultaneously and recall faces, names, and preferences of frequent patrons.
• Ability to serve customers quickly, efficiently, and kindly.
• Flexibility to work nights and holidays as required by business needs.
• Self-Development: Actively seeks new ways to grow and be challenged using both formal and informal development channels.
• Relationship management and Teamwork: The ability to leverage interpersonal skills to establish rapport and develop relationships as part of a multifunctional team in a fast-paced, collaborative and deadline driven environment.
• Time Management: Ability to multi-task to meet goals, good time management skills and ability to take ownership for project deliverables.
• Communications & Problem Solving: Ability to remain optimistic and enthusiastic while creatively solving problems. Convey information to all key stakeholders in both written and verbal formats. Determine and utilize the appropriate communication channels.
• Empathy, Involvement & Support: Listen and respond with empathy. Ability to understand issues and different perspectives of others. Ability to ask for help and encourage others.

Location

• Seattle, Washington

Work Type

• Full-time

Experience Level

• 5 years or more of barista experience.
• 1-2 years of experience in a customer-facing role, preferably within hospitality or food service.

About the Company

• We are Porter, a progressive venture from the One Workplace family headquartered in Seattle, Washington.
• We're here to create thoughtful human-centered spaces that foster meaningful relationships through collaborative design so that employees can work their best.
• We've worked with leading global and local companies to transform and design spaces to promote productivity and creativity.
• We are driven by radical hospitality, the act of going beyond what is required to add sincerity and integrity to all our work.
• Porter is committed to the development of empathetic leaders, diversification of talent and increased representation at every level of our business.
• We believe in cultivating a culture of inclusion and are dedicated to building and retaining teams through removing unnecessary barriers to employment and providing opportunities for career growth.

Equal Opportunity

• We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.