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About the Role

Propark Mobility is seeking a Senior Account Manager to oversee parking operations. This role involves managing customer service programs, preparing budgets, and serving as the primary client contact to ensure high levels of satisfaction.

Responsibilities

• Assist and train managers in handling customer complaints and day-to-day operational issues.
• Oversee the customer service program at assigned locations to ensure customer and client satisfaction.
• Organize and maintain all equipment and uniform needs, including shuttle buses, signs, key boxes, tickets, cones, jackets, etc.
• Prepare annual budget to ensure that a proper plan for the generation of revenues, allocation of staff and operating expenses are established for the fiscal year.
• Act as primary point of contact with client and maintain highest level of relationship satisfaction.
• Perform other tasks as developed and assigned by company management.

Requirements

• Operational and financial acumen.
• Exceptional team leadership skills.
• Impeccable conversational and written communication skills.
• Motivated individual willing to take on new challenges.
• Management experience in the Hospitality industry, preferably including parking experience.
• Self-sufficient, resourceful, and decisive.
• Exceptional way with people, and ability to bring extraordinary results.
• Minimum of 2 years of progressive management and operational experience in hospitality, parking or a related industry.
• Bachelor’s degree with a concentration in business is preferred.

Skills

• Ability to maintain flexible in schedule to meet operational needs.
• Excellent organizational, problem solving, and time management skills.
• Excellent interpersonal skills with client focus, and an ability to work with all staff levels.
• Excellent written and verbal communication skills.
• Excellent computer skills, including Microsoft Office Products including Word, Excel, Power Point, and Outlook, and ADP.

Location

• New York City, New York

Work Type

• On Site
• Full-time

Experience Level

• Minimum of 2 years of progressive management and operational experience in hospitality, parking or a related industry.

Education Level

• Bachelor’s degree with a concentration in business is preferred.

Salary/Compensations

• $80,000.00-$85,000.00 Commensurate with Experience, plus Incentive Bonus Potential

Benefits

• Fantastic opportunities for career growth - we always look to promote from within first!
• Free Parking!!*
• Competitive salary that is commensurate with experience, plus incentive bonus potential.
• Very generous time off allowances - holidays, vacation, wellness and an extra day off for your birthday!
• Priority driven culture that is supportive, engaging, empowering and celebratory.
• A company that values diversity, inclusion, and belonging.
• The ability to work in a fun and progressive environment in which everyone is provided with strong direction and then empowered to complete their objectives.
• Learning opportunities through our internal training program - Propark Think
• Phenomenal Benefits Package, including medical, dental, vision, and 8 supplemental insurances, including pet insurance!
• Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7

About the Company

• We make each day great - together. We create an exciting work atmosphere with a culture that is focused on supporting and celebrating each other.
• Our team members enjoy a positive work environment that is deeply committed to our simple driving goal: create the perfect parking moment for every guest.
• Propark Mobility is an industry leading company that began with one lone lot in Hartford, CT in 1984. Today we boast over 750+ locations throughout the U.S. and are on a 5-year plan to quadruple our size!

Equal Opportunity

• Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.
• If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
• Qualified applicants with arrest and conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
• Propark Mobility participates in E-Verify.